How To Fix WS_CWB011 - Complaint &1 cannot be locked

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 011

• Message text: Complaint &1 cannot be locked

INCLUDE NA_LOCKING_FAILURE OBJECT DOKU ID TX

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

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• What is the cause and solution for SAP error message WS_CWB011 - Complaint &1 cannot be locked ?

  The SAP error message:
  WS_CWB011 Complaint &1 cannot be locked
  Meaning / 
  Cause:
  This error occurs when the system tries to lock a complaint record (or a similar object) identified by the placeholder &1 (which will be replaced by the actual complaint number or ID), but the lock cannot be obtained. This usually happens because:
  
  The complaint is already locked by another user or process.
  A previous lock was not released properly due to a system crash or an incomplete transaction.
  There is a deadlock situation or a long-running transaction holding the lock.
  The complaint object is currently being processed in another session or background job.
  
  What does locking mean in SAP?
  Locking is a mechanism to prevent multiple users or processes from changing the same data simultaneously, which could lead to inconsistencies. When a user or process locks an object, others cannot modify it until the lock is released.
  
  Solution / How to resolve:
  
  
  Check who holds the lock:
  
  Use transaction