How To Fix WS_CWB006 - Complaint reason &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 006

• Message text: Complaint reason &1 does not exist

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB006 - Complaint reason &1 does not exist ?

  The SAP error message:
  WS_CWB006 Complaint reason &1 does not exist
  
  Cause:
  This error occurs when the system cannot find the specified Complaint Reason in the configuration or master data. The placeholder &1 is replaced by the actual complaint reason code that was entered or referenced but does not exist in the system.
  In other words, the complaint reason code you are trying to use or assign in a transaction or process is not defined in the system.
  
  Solution:
  
  
  Check the Complaint Reason Code:
  
  Verify that the complaint reason code you entered is correct and does not contain any typos.
  
  
  
  Maintain Complaint Reason in Configuration:
  
  If the complaint reason code does not exist, you need to create or maintain it in the system.
  Use transaction code SPRO to navigate to the configuration path:
  SPRO -> Quality Management -> Quality Notifications -> Notification -> Define Complaint Reasons
  
  Alternatively, depending on your SAP version and module, the path might be:
  SPRO -> Quality Management -> Quality Notifications -> Notification -> Maintain Complaint Reasons
  
  Create or add the missing complaint reason code with the appropriate description.
  
  
  
  Check Master Data or Customizing:
  
  Sometimes, complaint reasons are linked to specific plants, notification types, or other controlling parameters. Ensure that the complaint reason is valid for the context in which it is being used.
  
  
  
  Transport and Authorizations:
  
  If the complaint reason was recently created in a development system, ensure it has been transported to the production system.
  Also, check if the user has the necessary authorizations to use or view the complaint reason.
  
  
  
  
  Related Information:
  
  Complaint Reason is a key element in Quality Management (QM) and Customer Service (CS) modules, used to classify the reasons for complaints or quality notifications.
  This error typically appears during the creation or processing of quality notifications, complaints, or service orders.
  Proper maintenance of complaint reasons helps in reporting, analysis, and corrective actions.
  If you are unsure about the correct complaint reasons, consult your Quality Management or Customer Service team or refer to your organization's documentation.
  
  
  Summary:
  
  
  
  Aspect
  Details
  
  
  
  
  Error Message
  WS_CWB006 Complaint reason &1 does not exist
  
  
  Cause
  Complaint reason code not found in system
  
  
  Solution
  Verify code, maintain complaint reason in SPRO configuration
  
  
  Transaction
  SPRO (for configuration)
  
  
  Module
  Quality Management (QM), Customer Service (CS)
  
  
  
  
  If you need further assistance, please provide the complaint reason code you are trying to use and the transaction or process where the error occurs.