How To Fix WS_CWB005 - No complaint reason was transferred

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 005

• Message text: No complaint reason was transferred

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB005 - No complaint reason was transferred ?

  The SAP error message WS_CWB005: "No complaint reason was transferred" typically occurs in the context of Quality Management (QM) or Customer Service processes, especially when handling complaints or quality notifications.
  
  Cause
  
  The error indicates that during the creation or processing of a complaint (e.g., a quality notification or a customer complaint), the system expected a complaint reason to be provided or transferred from the preceding document or process step.
  However, the complaint reason field is either empty, missing, or not properly mapped/transferred.
  This can happen if:
  The complaint reason is not maintained in the source document (e.g., sales order, delivery, or service order).
  The configuration for complaint reason transfer is incomplete or incorrect.
  Custom enhancements or user exits that handle complaint reason transfer are not working properly.
  The complaint reason is mandatory in the notification but was not entered or passed.
  
  
  
  
  Solution
  
  
  Check the Source Document:
  
  Verify that the complaint reason is maintained in the source document (e.g., sales order, delivery,