How To Fix WS_CWB005 - No complaint reason was transferred

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 005

• Message text: No complaint reason was transferred

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB005 - No complaint reason was transferred ?

  The SAP error message WS_CWB005: "No complaint reason was transferred" typically occurs in the context of Quality Management (QM) or Customer Service processes, especially when handling complaints or quality notifications.
  
  Cause
  
  The error indicates that during the creation or processing of a complaint (e.g., a quality notification or a customer complaint), the system expected a complaint reason to be provided or transferred from the preceding document or process step.
  However, the complaint reason field is either empty, missing, or not properly mapped/transferred.
  This can happen if:
  
  The complaint reason is not maintained in the source document (e.g., sales order, delivery, or service order).
  The configuration for complaint reason transfer is incomplete or incorrect.
  Custom enhancements or user exits that handle complaint reason transfer are not working properly.
  The complaint reason is mandatory in the notification but was not entered or passed.
  
  
  
  
  Solution
  
  
  Check the Source Document:
  
  Verify that the complaint reason is maintained in the source document (e.g., sales order, delivery, or service order).
  If missing, enter the appropriate complaint reason.
  
  
  
  Review Configuration:
  
  Check the customizing settings for complaint reasons in QM or Customer Service.
  Transaction codes like SPRO ? Quality Management ? Quality Notifications ? Notification Types ? Define Notification Types and assign complaint reasons.
  Ensure that the complaint reason is correctly configured and linked to the notification type or process.
  
  
  
  Check Transfer Logic:
  
  If the complaint reason is supposed to be transferred automatically (e.g., from sales order to notification), verify the transfer routines or user exits.
  Common user exits or BAdIs related to complaint reason transfer include:
  
  QMEL_UPDATE (for notification updates)
  EXIT_SAPLV60B_001 (for delivery-related enhancements)
  
  
  Debug or review custom code to ensure complaint reason is correctly passed.
  
  
  
  Manual Entry:
  
  If automatic transfer is not possible or not configured, manually enter the complaint reason when creating the complaint or notification.
  
  
  
  Check Mandatory Field Settings:
  
  Sometimes, the complaint reason field is set as mandatory in the notification type or screen layout.
  Adjust the field status group if necessary to allow entry or make it optional.
  
  
  
  
  Related Information
  
  
  Transaction Codes:
  
  QM01 – Create Quality Notification
  QM02 – Change Quality Notification
  SPRO – Customizing for Quality Management
  VA01 / VA02 – Sales Order (if complaint reason is transferred from sales order)
  VL01N / VL02N – Delivery (if complaint reason is transferred from delivery)
  
  
  
  SAP Notes:
  
  Check SAP Notes related to complaint reason transfer issues in QM or Customer Service.
  Example: SAP Note 1234567 (hypothetical) might address complaint reason transfer bugs.
  
  
  
  Documentation:
  
  SAP Help Portal on Quality Management and Customer Service complaint handling.
  Review the process flow for complaint creation and the role of complaint reasons.
  
  
  
  
  Summary
  
  
  
  Aspect
  Details
  
  
  
  
  Error
  WS_CWB005: No complaint reason was transferred
  
  
  Cause
  Complaint reason missing or not transferred from source document or process
  
  
  Solution
  Maintain complaint reason in source; check configuration; verify transfer logic; enter manually if needed
  
  
  Related TCodes
  QM01, QM02, SPRO, VA01, VL01N
  
  
  Additional
  Review user exits/BAdIs; check mandatory field settings; consult SAP Notes and documentation
  
  
  
  
  If you provide more context (e.g., which transaction or process step triggers the error), I can help with more specific guidance.