How To Fix WS_CWB004 - No complaint data was selected

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 004

• Message text: No complaint data was selected

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB004 - No complaint data was selected ?

  The SAP error message WS_CWB004: No complaint data was selected typically occurs in the context of SAP Quality Management (QM) or Customer Service processes, especially when dealing with complaint management or quality notifications.
  
  Cause:
  
  The message "No complaint data was selected" indicates that the system expected complaint data (such as complaint records, notifications, or related entries) to be available or selected for processing, but none was found.
  This can happen if:
  
  No complaint records exist for the given selection criteria.
  The selection parameters or filters used in the transaction or report do not match any existing complaint data.
  The complaint data has not been created or linked properly.
  There is a missing or incorrect reference to complaint data in the process step or program.
  
  
  
  
  Common Scenarios:
  
  When running reports or transactions that require complaint data input (e.g., complaint analysis, complaint processing).
  When trying to create or process a complaint but the system cannot find any relevant complaint records.
  During integration steps where complaint data should be passed or referenced but is missing.
  
  
  Solution:
  
  
  Check Selection Criteria:
  
  Verify the input parameters or selection criteria used in the transaction or report.
  Ensure that the criteria correspond to existing complaint data (e.g., correct complaint number, date range, customer, material).
  
  
  
  Verify Complaint Data Existence:
  
  Use transaction codes like QM03 (Display Quality Notification) or QM02 (Change Quality Notification) to check if complaint data exists.
  Confirm that complaint records are created and active.
  
  
  
  Check Data Linkages:
  
  Ensure that complaint data is properly linked to the relevant business objects (e.g., sales orders, materials, customers).
  If the process involves integration (e.g., between QM and CS), verify that the interfaces or data transfer steps are working correctly.
  
  
  
  Review Customizing and Configuration:
  
  Check if the complaint types and notification types are correctly configured.
  Verify if any user exits, BAdIs, or enhancements are affecting complaint data selection.
  
  
  
  Debug or Trace:
  
  If the issue persists, perform debugging or system trace to identify why complaint data is not being selected.
  Check for authorization issues that might prevent data visibility.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  QM01 – Create Quality Notification
  QM02 – Change Quality Notification
  QM03 – Display Quality Notification
  IW52 – Change Service Notification (if related to service complaints)
  CWB2 – Worklist for Complaints (if applicable)
  
  
  
  SAP Notes:
  
  Check SAP Service Marketplace or SAP ONE Support Launchpad for notes related to WS_CWB004 or complaint data selection issues.
  
  
  
  Documentation:
  
  SAP Help Portal sections on Quality Management and Complaint Management.
  SAP QM module guides for complaint processing.
  
  
  
  
  Summary:
  
  
  
  Aspect
  Details
  
  
  
  
  Error Message
  WS_CWB004: No complaint data was selected
  
  
  Cause
  No complaint data found matching the selection criteria or missing complaint records
  
  
  Solution
  Verify selection criteria, check complaint data existence, review configuration, debug
  
  
  Related TCodes
  QM01, QM02, QM03, IW52, CWB2
  
  
  
  
  If you provide the exact transaction or process step where this error occurs, I can help with more specific troubleshooting steps.