How To Fix WS_CWB003 - Complaint status &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 003

• Message text: Complaint status &1 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB003 - Complaint status &1 does not exist ?

  The SAP error message:
  WS_CWB003 Complaint status &1 does not exist
  typically occurs in the context of SAP Customer Service (CS) or Quality Management (QM) modules, specifically when dealing with complaint processing or service notifications.
  
  Cause
  
  The system is trying to assign or reference a complaint status that is not defined or does not exist in the system.
  This can happen if:
  
  The complaint status code (represented by &1 in the message) is missing in the customizing.
  The status profile or status codes have not been properly maintained or activated.
  There is a mismatch or incorrect status code being used in the complaint or notification processing.
  
  
  It may also occur if a custom status has been deleted or not transported properly between systems.
  
  
  Solution
  
  
  Check Complaint Status Configuration:
  
  Go to transaction SPRO ? SAP Reference IMG ? Customer Service ? Complaints ? Status Management ? Define Complaint Status.
  Verify that the complaint status code mentioned in the error message exists.
  If it does not exist, create or correct the status code.
  
  
  
  Check Status Profile Assignment:
  
  Ensure that the status profile assigned to the complaint or notification includes the required status.
  Use transaction BS02 (Change Status Profile) or BS03 (Display Status Profile) to verify.
  
  
  
  Check Customizing for Status Management:
  
  Verify that the status profile is correctly assigned to the complaint type or notification type.
  Check the status profile assignment in the complaint type customizing.
  
  
  
  Check for Transport or System Consistency Issues:
  
  If the status was recently created or changed, ensure that the transport was imported correctly.
  Check for inconsistencies between development, quality, and production systems.
  
  
  
  Review the Program or User Input:
  
  If the status code is being entered manually or via a custom program, verify that the correct status code is used.
  Check for typos or incorrect status codes in user input or custom code.
  
  
  
  
  Related Information
  
  
  Transaction Codes:
  
  SPRO – Customizing
  BS02 / BS03 – Change / Display Status Profile
  IW52 / IW53 – Change / Display Service Notification (where complaint statuses might be used)
  QM01 / QM02 – Create / Change Quality Notification
  
  
  
  SAP Notes:
  
  Check SAP Notes related to complaint status or status management if the problem persists.
  Sometimes, OSS notes provide corrections or patches for status management issues.
  
  
  
  Status Management in SAP:
  
  SAP uses status profiles to control the lifecycle of objects like complaints and notifications.
  Each status profile contains a set of allowed statuses.
  Missing or incorrect statuses cause errors like WS_CWB003.
  
  
  
  
  Summary
  
  
  
  Aspect
  Details
  
  
  
  
  Error
  WS_CWB003 Complaint status &1 does not exist
  
  
  Cause
  Complaint status code referenced does not exist in customizing or status profile
  
  
  Solution
  Verify and maintain complaint status codes and status profiles in SPRO and BS02/BS03
  
  
  Related Tcodes
  SPRO, BS02, BS03, IW52, QM02
  
  
  Additional
  Check transport/import issues and user input correctness
  
  
  
  
  If you provide the exact status code (&1 value) or the context (transaction or process step), I can help you with more specific instructions.