How To Fix WS_CWB003 - Complaint status &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 003

• Message text: Complaint status &1 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB003 - Complaint status &1 does not exist ?

  The SAP error message:
  WS_CWB003 Complaint status &1 does not exist
  typically occurs in the context of SAP Customer Service (CS) or Quality Management (QM) modules, specifically when dealing with complaint processing or service notifications.
  
  Cause
  
  The system is trying to assign or reference a complaint status that is not defined or does not exist in the system.
  This can happen if:
  The complaint status code (represented by &1 in the message) is missing in the customizing.
  The status profile or status codes have not been properly maintained or activated.
  There is a mismatch or incorrect status code being used in the complaint or notification processing.
  
  
  It may also occur if a custom status has been deleted or not transported properly between systems.
  
  
  Solution
  
  
  Check Complaint Status Configuration:
  
  Go to transaction SPRO ? SAP Reference IMG ? Customer Service ? Complaints ? Status Management ? Define Complaint Status.
  Verify that the complaint status code mentioned in the error message exists.
  If it does not