How To Fix WS_CWB001 - No complaints status transferred

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 001

• Message text: No complaints status transferred

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB001 - No complaints status transferred ?

  Certainly! Here's a detailed explanation regarding the SAP error message WS_CWB001 No complaints status transferred:
  
  Error Message
  WS_CWB001 No complaints status transferred
  
  Cause
  This error typically occurs in SAP Quality Management (QM) or Customer Service (CS) modules when a complaint or quality notification status update is expected to be transferred or updated in the system, but no status information is found or transferred.
  Common causes include:
  
  Missing or incomplete status update: The complaint or notification status has not been properly updated or transferred from the source system or process.
  Incorrect configuration: The status profile or status determination procedure is not correctly set up, so the system cannot find or transfer the complaint status.
  Integration issues: If the complaint status is supposed to be transferred from an external system or another SAP component (e.g., from CRM to ERP), the interface or middleware may not be working properly.
  User error: The user may have skipped a necessary step in processing the complaint or notification, such as not saving the status change.
  Authorization issues: The user or process may lack the necessary authorization to update or transfer the complaint status.
  
  
  Solution
  To resolve the WS_CWB001 No complaints status transferred error, consider the following steps:
  
  
  Check the complaint or notification status:
  
  Verify that the complaint or notification has a valid status assigned.
  Ensure that the status has been saved and is not in an initial or undefined state.
  
  
  
  Review status profile and determination:
  
  Go to transaction codes related to status profile configuration (e.g., SPRO ? Quality Management ? Quality Notifications ? Status Management).
  Confirm that the status profile assigned to the complaint type includes the necessary statuses and that status determination is correctly configured.
  
  
  
  Verify integration and interfaces:
  
  If the status is transferred from another system (e.g., SAP CRM, external complaint management system), check the interface logs and middleware (e.g., SAP PI/PO, IDocs).
  Ensure that the status transfer process is running without errors.
  
  
  
  Check user actions and process flow:
  
  Confirm that the user has followed the correct process steps to update and save the complaint status.
  Retrain users if necessary to ensure proper handling of complaint statuses.
  
  
  
  Check authorizations:
  
  Use transaction SU53 after the error occurs to check for missing authorizations.
  Assign necessary roles or authorizations to the user or process.
  
  
  
  Debug or check logs:
  
  If the problem persists, debug the relevant function modules or BAdIs involved in status transfer.
  Check application logs (SLG1) for more detailed error messages.
  
  
  
  
  Related Information
  
  SAP Notes: Search for SAP Notes related to WS_CWB001 or complaint status transfer issues on the SAP Support Portal.
  Transaction Codes:
  
  QM02 - Change Quality Notification
  QM03 - Display Quality Notification
  SPRO - Customizing for status profiles
  SLG1 - Application log
  
  
  Modules involved: SAP QM (Quality Management), SAP CS (Customer Service), SAP CRM (if integrated)
  Status Management: Understanding status profiles and their configuration is key to resolving status transfer issues.
  Interfaces: If integration is involved, check middleware and interface monitoring tools.
  
  
  If you provide more context (e.g., module, process step, system landscape), I can help tailor the solution further.