How To Fix WS_CWB022 - Complaint field &1 &2 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: WS_CWB - Complaints Workbench

• Message number: 022

• Message text: Complaint field &1 &2 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message WS_CWB022 - Complaint field &1 &2 does not exist ?

  The SAP error message:
  WS_CWB022 Complaint field &1 &2 does not exist
  typically occurs in the context of SAP Customer Service or Quality Management modules, especially when dealing with complaints or quality notifications.
  
  Meaning / Cause
  
  The error indicates that a specific field (denoted by placeholders &1 and &2, which are replaced by actual field names or identifiers at runtime) referenced in a complaint or notification does not exist in the system.
  This usually happens when:
  
  A field is referenced in a configuration, user exit, or enhancement but is not defined in the underlying structure or database table.
  A custom field or extension is missing or incorrectly maintained.
  There is a mismatch between the complaint processing configuration and the actual data model.
  The complaint or notification type is trying to access a field that is not part of the assigned structure or screen.
  
  
  
  
  Common Scenarios
  
  When customizing complaint management, if you add fields to the complaint header or item but do not properly maintain the field in the data dictionary or the relevant structures.
  When using BAdIs, user exits, or enhancements that try to read or write to a non-existent field.
  When migrating or transporting complaint data and the target system does not have the same fields or structures.
  
  
  Solution / How to Fix
  
  
  Identify the missing field:
  
  Check the exact field names in the error message (the placeholders &1 and &2 will be replaced by actual field names).
  Determine which structure or table the field is supposed to belong to.
  
  
  
  Check Data Dictionary (SE11):
  
  Verify if the field exists in the relevant table or structure.
  If it is a custom field, ensure it has been created and activated properly.
  
  
  
  Check Configuration:
  
  Review complaint type configuration (transaction SPRO ? Customer Service ? Quality Management ? Complaints).
  Verify if the field is assigned correctly in the complaint processing screens or structures.
  
  
  
  Check Enhancements/User Exits:
  
  Review any custom code (user exits, BAdIs) that might be referencing the field.
  Ensure the field is available in the data structures used in the code.
  
  
  
  Transport and System Consistency:
  
  If the error occurs after a transport, check if the transport included all necessary dictionary objects.
  Synchronize or re-import missing objects if necessary.
  
  
  
  Add the missing field if required:
  
  If the field is missing and required, create it in the data dictionary.
  Extend the relevant structures or tables.
  Adjust the screen or configuration to include the new field.
  
  
  
  Testing:
  
  After corrections, test complaint creation or processing to confirm the error is resolved.
  
  
  
  
  Related Information
  
  
  Transaction Codes:
  
  IQ01 / IQ02 / IQ03 – Quality Notifications
  SPRO – Customizing for complaint management
  SE11 – Data Dictionary
  SM30 – Table/View maintenance (for configuration tables)
  SE80 / SE38 – For checking enhancements or user exits
  
  
  
  Notes and Documentation:
  
  Check SAP Notes related to complaint management and field extensions.
  Review SAP Help Portal documentation on complaint management and quality notifications.
  
  
  
  Common SAP Tables:
  
  QMEL – Quality Notification Header
  QMIH – Quality Notification Item
  QMAT – Notification Activities
  
  
  
  
  Summary
  
  
  
  Aspect
  Description
  
  
  
  
  Cause
  Complaint processing references a field that does not exist in the data structure or table.
  
  
  Solution
  Verify and create the missing field in the data dictionary, adjust configuration and code.
  
  
  Check
  Data Dictionary (SE11), complaint configuration (SPRO), custom code (user exits/BAdIs).
  
  
  
  
  If you provide the exact field names (&1 and &2), I can help you with more precise instructions.