How To Fix WL843 - Work item &: Agents of type & cannot be deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 843

• Message text: Work item &: Agents of type & cannot be deleted

What causes this issue?

The agents of the specified type could not be deleted for the specified
work item.
INCLUDE WF_BEARBEITERTYPEN OBJECT DOKU ID TX

System Response

The action was terminated.

How to fix this error?

Search for the work item via work item selection. If applicable, enter
the correct agents.
INCLUDE NA_WF-ADMINISTRATOR OBJECT DOKU ID TX
Please also note the long texts for the error messages
<DS:NA.WL840>WL840</> and <DS:NA.WL841>WL841</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WL843 - Work item &: Agents of type & cannot be deleted ?

  The SAP error message WL843 indicates that a work item cannot be deleted because it is associated with agents of a specific type. This typically occurs in the context of workflow management within SAP, where certain work items are tied to specific agents or users, and the system prevents deletion to maintain data integrity and workflow consistency.
  Cause:
  
  Agent Type Restriction: The work item is linked to agents of a type that does not allow deletion. This could be due to the work item being in a specific status or having certain attributes that restrict its deletion.
  Workflow Status: The work item may be in a status that does not permit deletion, such as being processed or completed.
  Authorization Issues: The user attempting to delete the work item may not have the necessary authorizations to perform this action.
  
  Solution:
  
  Check Work Item Status: Verify the status of the work item. If it is in a status that does not allow deletion, you may need to change its status or complete the workflow process before attempting deletion.
  Review Agent Type: Determine the type of agents associated with the work item. If the agents are of a type that restricts deletion, you may need to reassign the work item to a different agent type or consult with your workflow administrator.
  Authorization Check: Ensure that the user has the necessary permissions to delete the work item. If not, you may need to request additional authorizations from your SAP security team.
  Consult Workflow Documentation: Review the workflow documentation or consult with your SAP workflow administrator to understand the specific rules and restrictions related to the work item in question.
  
  Related Information:
  
  Transaction Codes: You can use transaction codes like SWI1 (Work Item Selection) to view and manage work items.
  Workflow Logs: Check the workflow logs for more detailed information about the work item and its current state.
  SAP Notes: Look for relevant SAP Notes that may address specific issues related to this error message or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after following these steps, it may be beneficial to reach out to SAP support for further assistance.