How To Fix WL841 - Work item &: Agents of type & cannot be written

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 841

• Message text: Work item &: Agents of type & cannot be written

What causes this issue?

The agents of the specified type could not be written for the specified
work item.
INCLUDE WF_BEARBEITERTYPEN OBJECT DOKU ID TX

System Response

The action was terminated.

How to fix this error?

Search for the work item via work item selection.
If necessary, enter the correct agents.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE NA_WF-ADMINISTRATOR OBJECT DOKU ID TX
Please also refer to the long text for error message <DS:NA.WL840>WL840
</>.
Please note for a correction that changes in the organizational model
do not have any additional effects on the evaluation of a rule for
agent determination, as it is only evaluated when the work item is
created.
However, changes to the organizational assignment of the task become
effective immediately since they are re-evaluated when the Business
Workplace worklist is compiled.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WL841 - Work item &: Agents of type & cannot be written ?

  The SAP error message WL841 indicates that there is an issue with the work item in the workflow. Specifically, it states that agents of a certain type cannot be written for the work item. This typically occurs when there is a problem with the assignment of agents to the work item, which can be due to various reasons.
  Causes:
  
  Invalid Agent Type: The agent type specified for the work item may not be valid or recognized by the system.
  Authorization Issues: The user or system trying to assign the agent may not have the necessary authorizations to do so.
  Workflow Configuration: There may be issues in the workflow configuration that prevent the assignment of agents.
  Technical Issues: There could be underlying technical issues, such as database inconsistencies or system errors.
  
  Solutions:
  
  Check Agent Type: Verify that the agent type specified in the workflow is valid. Ensure that it corresponds to a valid user, role, or organizational unit.
  Review Authorizations: Ensure that the user or system has the necessary authorizations to assign agents. This may involve checking user roles and permissions.
  Workflow Configuration: Review the workflow configuration to ensure that it is set up correctly. Check for any inconsistencies or errors in the workflow definition.
  Debugging: If the issue persists, consider debugging the workflow to identify any specific points of failure. Use transaction codes like SWI1 (Work Item Selection) or SWI2_FREQ (Work Item Overview) to analyze the work items.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  System Logs: Review system logs (transaction SLG1) for any related error messages that could provide more context about the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWI1, SWI2_FREQ, and SWI6 for managing workflows and work items.
  Workflow Documentation: Review SAP documentation on workflows to understand how agents are assigned and managed.
  SAP Community: Engage with the SAP Community forums for insights and solutions from other users who may have encountered similar issues.
  
  If the problem continues after trying the above solutions, it may be necessary to involve your SAP Basis or technical team for further investigation.