How To Fix WL844 - Work item &: User & cannot reserve the work item

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 844

• Message text: Work item &: User & cannot reserve the work item

What causes this issue?

The selected work item cannot be reserved by the specified user.
This can have the following reasons:
The task associated with the work item is not contained in the active
plan version.
The specified work item was not found (unknown work item ID).
The specified user is not a possible agent for the task underlying the
work item.
An inconsistency was found in the organizational model which does not
allow an evaluation to be performed.
The specified user has been explicitly excluded from processing this
step in the workflow definition.
The work item has already been reserved by another user.
The work item has an invalid status (for the selected action).
The task assignment has been changed or the indicator
<DS:GLOS.3526B113AFAB52B9E10000009B38F974>General task</> has been set
very recently.

System Response

The action was terminated and the work item remains unchanged.

How to fix this error?

Check the possible causes of the error. You can do the following:
Correct the current plan version.
Check the work item ID.
Assign the user organizationally to the underlying task.
Check its modeling in the organizational model.
Change the workflow definition so that the specified user is no longer
explicitly excluded from processing this step.
Ask the user who reserved the work item to either replace the work item
or forward it to the user displayed.
Correct the status of the work item using one of the administration
functions or select a valid action.
In the Business Workplace choose <LS>Workplace -> Workflow settings ->
Refresh organizational environment</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WL844 - Work item &: User & cannot reserve the work item ?

  The SAP error message WL844 indicates that a user is unable to reserve a work item, which typically occurs in the context of SAP Business Workflow. This error can arise due to several reasons, and understanding the cause is essential for finding a solution.
  Causes of WL844 Error
  
  User Locking: The user may be locked or inactive in the system, preventing them from reserving the work item.
  Work Item Already Reserved: The work item may already be reserved by another user or process.
  Authorization Issues: The user may not have the necessary authorizations to reserve the work item.
  Workflow Configuration: There may be issues with the workflow configuration or settings that prevent the work item from being reserved.
  System Errors: Temporary system issues or inconsistencies in the workflow environment can also lead to this error.
  
  Solutions
  
  
  Check User Status:
  
  Verify if the user is locked or inactive. You can check this in transaction code SU01 (User Maintenance).
  If the user is locked, unlock the user account.
  
  
  
  Check Work Item Status:
  
  Use transaction code SWI1 (Work Item Selection) to check if the work item is already reserved by another user.
  If it is reserved, you may need to wait until it is released or contact the user who has it reserved.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to reserve work items. This can be checked in transaction code SU53 (Authorization Check) after the error occurs.
  If there are missing authorizations, you may need to adjust the user's roles or profiles.
  
  
  
  Workflow Configuration:
  
  Review the workflow configuration to ensure that it is set up correctly. This may involve checking the workflow definition and ensuring that the work item is correctly assigned to the user.
  You can use transaction code SWDD (Workflow Builder) to analyze the workflow.
  
  
  
  System Check:
  
  If the issue persists, check for any system errors or inconsistencies. You may need to consult with your SAP Basis team to investigate any underlying system issues.
  
  
  
  Reassign Work Item:
  
  If necessary, you can reassign the work item to another user using transaction code SWIA (Work Item Administration) if you have the appropriate authorizations.
  
  
  
  Related Information
  
  
  Transaction Codes:
  
  SWI1: Work Item Selection
  SWIA: Work Item Administration
  SU01: User Maintenance
  SU53: Authorization Check
  SWDD: Workflow Builder
  
  
  
  SAP Notes: Check SAP Notes related to workflow issues for any specific patches or updates that may address this error.
  
  
  Documentation: Refer to SAP Help documentation for detailed information on workflow management and troubleshooting.
  
  
  By following these steps, you should be able to identify the cause of the WL844 error and implement the appropriate solution. If the problem persists, consider reaching out to your SAP support team for further assistance.