How To Fix WL682 - Document could not be sent

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 682

• Message text: Document could not be sent

What causes this issue?

The document could not be sent, an error occurred during the send
operation and it was terminated.

System Response

The system terminates the <ZH>send mail</> operation.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

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• What is the cause and solution for SAP error message WL682 - Document could not be sent ?

  The SAP error message WL682, which states "Document could not be sent," typically occurs when there is an issue with the document transmission process in SAP. This can happen in various contexts, such as when sending emails, faxes, or other forms of document distribution. Here are some common causes, potential solutions, and related information for this error:
  Causes:
  
  Incorrect Configuration: The output type or communication method may not be configured correctly in the system.
  Missing or Incorrect Recipient Information: The recipient's email address or fax number may be missing or incorrectly formatted.
  System Settings: The SAP system may not be properly set up to send documents, such as missing SMTP settings for email.
  Authorization Issues: The user may not have the necessary authorizations to send documents.
  Network Issues: There may be network connectivity problems preventing the document from being sent.
  Document Format Issues: The document may be in a format that cannot be processed or sent by the system.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify the output type settings in the relevant transaction (e.g., NACE for output types).
  Ensure that the communication method (e.g., email, fax) is correctly configured.
  
  
  
  Validate Recipient Information:
  
  Check the recipient's details in the document (e.g., email address or fax number) to ensure they are correct and complete.
  
  
  
  Review System Settings:
  
  Ensure that the SMTP settings are correctly configured in transaction SCOT for email sending.
  Check the settings for the output device if sending via fax.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to send documents. This can be checked in transaction SU53 or by consulting with your security team.
  
  
  
  Network Connectivity:
  
  Verify that there are no network issues that could be preventing the document from being sent. This may involve checking firewall settings or network configurations.
  
  
  
  Document Format:
  
  Ensure that the document is in a supported format. If necessary, try sending a different document to see if the issue persists.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as NACE (for output types), SCOT (for SMTP configuration), and SOST (to check the status of sent documents).
  SAP Notes: Check SAP Notes for any known issues or patches related to the WL682 error message.
  Logs and Traces: Review application logs (transaction SLG1) or system logs (transaction SM21) for additional error messages or warnings that may provide more context.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or SAP support for further assistance.