How To Fix WL683 - Document could not be put in the attachments of work item &

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 683

• Message text: Document could not be put in the attachments of work item &

What causes this issue?

The document was sent correctly but could not be saved in the work item
attachments due to an insertion error.

System Response

The system terminates after sending the mail correctly.

How to fix this error?

The mail was sent, processing can therefore be continued in the normal
manner. The mail sent has also been placed in the Business Workplace
and can be viewed there. However, this only applies to the sender. If
the work item is forwarded, the new agent cannot access the mail.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WL683 - Document could not be put in the attachments of work item & ?

  The SAP error message WL683, which states "Document could not be put in the attachments of work item," typically occurs in the context of SAP Workflow when there is an issue with attaching documents to a work item. Here are some common causes, solutions, and related information for this error:
  Causes:
  
  Document Storage Issues: The document you are trying to attach may not be stored correctly in the SAP system or may not exist.
  Authorization Problems: The user may not have the necessary authorizations to attach documents to the work item.
  Incorrect Configuration: There may be issues with the configuration of the workflow or document management system.
  Technical Errors: There could be underlying technical issues, such as database problems or system performance issues.
  File Size Limitations: The document being attached may exceed the maximum file size allowed by the system.
  
  Solutions:
  
  Check Document Existence: Ensure that the document you are trying to attach exists and is accessible in the system.
  Review Authorizations: Verify that the user has the necessary authorizations to attach documents to work items. This can be done by checking the user's roles and permissions.
  Configuration Review: Check the configuration settings for the workflow and document management system to ensure they are set up correctly.
  System Logs: Review system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  File Size Check: Ensure that the document does not exceed the maximum file size limit set in the system. If it does, consider compressing the file or reducing its size.
  Technical Support: If the issue persists, consider reaching out to your SAP Basis or technical support team to investigate any underlying technical issues.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for relevant notes in the SAP Support Portal.
  Workflow Documentation: Review SAP documentation related to workflow and document management for best practices and troubleshooting tips.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWI1 (Work Item Selection) and SWI2_FREQ (Work Item Overview) to monitor and manage work items effectively.
  
  By following these steps, you should be able to identify and resolve the issue causing the WL683 error in SAP. If the problem continues, consider escalating the issue to SAP support for further assistance.