How To Fix WL634 - Work item &: Error notification cannot be sent to all

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 634

• Message text: Work item &: Error notification cannot be sent to all

What causes this issue?

The error message for work item &V1& could not be sent to all
addressees.

System Response

The work item retains an <ZH>error</> status. However, an error message
was only sent to some of the intended addressees.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WL634 - Work item &: Error notification cannot be sent to all ?

  The SAP error message WL634 indicates that there is an issue with sending notifications related to a work item. This error typically arises in the context of SAP Business Workflow when the system is unable to send an error notification to all intended recipients. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  
  Missing or Incorrect Email Configuration: The system may not be properly configured to send emails. This could be due to missing SMTP settings or incorrect email addresses in the user profiles.
  
  
  User Inactive or Not Defined: The users who are supposed to receive the notification may be inactive or not defined in the system.
  
  
  Workflow Configuration Issues: There may be issues in the workflow configuration that prevent notifications from being sent.
  
  
  Authorization Issues: The user or the system may not have the necessary authorizations to send notifications.
  
  
  System Errors: There could be underlying system errors or issues with the SAP application server that are preventing notifications from being sent.
  
  
  Solutions:
  
  
  Check Email Configuration:
  
  Go to transaction code SCOT to check the SMTP configuration.
  Ensure that the email server settings are correctly configured and that the system can send emails.
  
  
  
  Verify User Profiles:
  
  Check the user profiles of the intended recipients to ensure they are active and have valid email addresses.
  Use transaction code SU01 to check user details.
  
  
  
  Review Workflow Settings:
  
  Use transaction code SWI1 to analyze the workflow and check for any configuration issues.
  Ensure that the workflow is correctly set up to send notifications.
  
  
  
  Check Authorizations:
  
  Ensure that the user or the system has the necessary authorizations to send emails. This can be checked using transaction code SU53 after attempting to send the notification.
  
  
  
  System Logs:
  
  Check the system logs for any errors or warnings that might provide more context about the issue. Use transaction code SM21 to view the system log.
  
  
  
  Test Email Sending:
  
  You can test the email sending functionality by using transaction code SOST to see if emails are queued and if there are any errors in sending them.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to workflow and email notifications for any known issues or patches that might resolve the problem.
  Documentation: Refer to the SAP Help Portal for documentation on configuring workflows and email notifications.
  Community Forums: Engage with SAP community forums or support channels for additional insights and troubleshooting steps from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify the cause of the WL634 error and implement a solution to resolve it.