How To Fix WL633 - Work item &: Error notification cannot be sent

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 633

• Message text: Work item &: Error notification cannot be sent

What causes this issue?

The error message for work item &V1& could not be sent correctly.

System Response

The work item retains an </>error</> status.

How to fix this error?

Check the work item history to see why the operation failed. The action
you need to take will depend on the error message from in the work item
history.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WL633 - Work item &: Error notification cannot be sent ?

  The SAP error message WL633, which states "Work item &: Error notification cannot be sent," typically occurs in the context of workflow processing within SAP. This error indicates that there was an issue with sending an error notification related to a work item in the workflow.
  Causes:
  
  Missing or Incorrect Configuration: The workflow may not be properly configured to send notifications. This could be due to missing settings in the workflow definition or in the user profile.
  Email Configuration Issues: The SAP system may not be correctly configured to send emails. This could involve issues with the SMTP settings or the email server.
  User Profile Issues: The user associated with the work item may not have a valid email address or notification settings configured in their user profile.
  System Errors: There may be underlying system errors or issues with the SAP system that prevent notifications from being sent.
  
  Solutions:
  
  Check Workflow Configuration: Review the workflow definition to ensure that error notifications are correctly configured. Make sure that the notification settings are properly set up.
  Verify Email Configuration: Check the SMTP settings in the SAP system. Ensure that the email server is reachable and that the configuration is correct. You can do this by using transaction code SCOT to check the settings.
  User Profile Verification: Ensure that the user associated with the work item has a valid email address in their user profile. You can check this using transaction code SU01.
  Check System Logs: Use transaction code SLG1 to check the application logs for any related errors that might provide more context on why the notification could not be sent.
  Test Email Functionality: You can test the email functionality by sending a test email from the SAP system to ensure that the email server is working correctly.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: 
  
  SCOT: For configuring and monitoring the SMTP settings.
  SU01: For managing user profiles.
  SLG1: For viewing application logs.
  
  
  SAP Documentation: Refer to the official SAP documentation for workflows and email notifications for more detailed guidance.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to reach out to your SAP Basis or Workflow team for further assistance.