How To Fix WL632 - Work item &: Notification of completion cannot be sent to all

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 632

• Message text: Work item &: Notification of completion cannot be sent to all

What causes this issue?

The notification item for work item &v1& could not be sent to all
addressees.

System Response

The work item was completed nevertheless. However, a notification item
was only sent to some of the addressees.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WL632 - Work item &: Notification of completion cannot be sent to all ?

  The SAP error message WL632, which states "Work item &: Notification of completion cannot be sent to all," typically occurs in the context of workflow processing in SAP. This error indicates that there was an issue with sending notifications related to the completion of a work item to all intended recipients.
  Causes:
  
  Recipient List Issues: The list of recipients for the notification may be incomplete or incorrect. This can happen if the user assignments or roles are not properly configured.
  Email Configuration: There may be issues with the email configuration in the SAP system, such as incorrect SMTP settings or inactive email addresses.
  Workflow Configuration: The workflow itself may not be set up correctly, leading to problems in sending notifications.
  User Status: The users who are supposed to receive the notifications may have inactive or incorrect status in the system.
  Authorization Issues: The user executing the workflow may not have the necessary authorizations to send notifications.
  
  Solutions:
  
  Check Recipient List: Verify the recipient list for the work item. Ensure that all intended recipients are correctly assigned and active in the system.
  Email Configuration: Review the email settings in transaction SCOT (SAPconnect) to ensure that the SMTP configuration is correct and that the email addresses are valid.
  Workflow Configuration: Check the workflow definition in transaction SWDD (Workflow Builder) to ensure that the notification step is correctly configured.
  User Status: Confirm that all users in the recipient list are active and have valid email addresses. You can check user statuses in transaction SU01 (User Maintenance).
  Authorization Check: Ensure that the user executing the workflow has the necessary authorizations to send notifications. This can be checked in transaction SU53 (Authorization Check).
  
  Related Information:
  
  
  Transaction Codes: 
  
  SWI1: Work Item Selection
  SWI2_FREQ: Work Item Selection by Frequency
  SWDD: Workflow Builder
  SCOT: SAPconnect Administration
  SU01: User Maintenance
  SU53: Authorization Check
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to this error message. You can search for notes in the SAP Support Portal.
  
  
  Documentation: Review SAP documentation on workflow management and notification settings for more detailed guidance on configuring and troubleshooting workflows.
  
  
  By following these steps, you should be able to identify and resolve the issue causing the WL632 error message in your SAP system.