How To Fix WL621 - Work item &: Restart cannot be executed for type &

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 621

• Message text: Work item &: Restart cannot be executed for type &

What causes this issue?

The restart action required for the work item type specified could not
be carried out correctly.

System Response

The action was cancelled, the work item is not changed.

How to fix this error?

Use the work item history to check why the restart action failed.
Correct the error.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WL621 - Work item &: Restart cannot be executed for type & ?

  The SAP error message WL621 indicates that a work item cannot be restarted for a specific type. This error typically occurs in the context of SAP Workflow, where a work item is part of a workflow process that has certain restrictions or conditions preventing it from being restarted.
  Cause:
  
  Work Item Type Restrictions: The work item type may have specific rules or conditions that prevent it from being restarted. This could be due to the workflow definition or the status of the work item.
  Workflow Status: The work item may be in a status that does not allow for a restart. For example, if the work item has already been completed or is in a state that does not permit further processing.
  Configuration Issues: There may be configuration settings in the workflow that restrict the ability to restart certain types of work items.
  Authorization Issues: The user attempting to restart the work item may not have the necessary authorizations to perform this action.
  
  Solution:
  
  Check Work Item Status: Review the status of the work item to determine if it is eligible for a restart. If it is completed or in a state that does not allow for a restart, you may need to take different actions.
  Review Workflow Definition: Check the workflow definition to see if there are any specific conditions or rules that prevent the work item from being restarted. You may need to modify the workflow if necessary.
  Consult Documentation: Refer to SAP documentation or help resources for specific details about the work item type and its restrictions.
  Authorization Check: Ensure that the user has the necessary authorizations to restart the work item. If not, contact your SAP security administrator to grant the required permissions.
  Use Alternative Actions: If restarting is not possible, consider alternative actions such as creating a new work item or manually processing the workflow.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  Workflow Monitoring: Use transaction codes like SWI1 (Work Item Selection) or SWI2_FREQ (Work Item Overview) to monitor and analyze work items and their statuses.
  Debugging: If you have access to development tools, you may want to debug the workflow to identify any underlying issues that could be causing the error.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a technical consultant who specializes in SAP Workflow.