How To Fix WL620 - Work item &: Restart not possible in deactivated state

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 620

• Message text: Work item &: Restart not possible in deactivated state

What causes this issue?

An attempt was made to restart a work item with the status <ZH>error</>
However, this is not possible as the work item is currently
deactivated.

System Response

The action was cancelled, the work item remains unchanged.

How to fix this error?

Reactivate the work item first before you restart it. You can do this
by either calling the FM SWW_WI_ENABLE or by setting the indicator
<LS>ENABLE</> in the FM SWW_WI_ADMIN_ERROR_RESTART.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WL620 - Work item &: Restart not possible in deactivated state ?

  The SAP error message WL620, which states "Work item &: Restart not possible in deactivated state," typically occurs in the context of SAP Workflow. This error indicates that you are trying to restart a work item that has been deactivated, meaning it is no longer active in the workflow process.
  Cause:
  
  Deactivated Work Item: The work item you are trying to restart has been deactivated, which can happen for various reasons, such as the workflow being completed, canceled, or the work item being manually deactivated by a user or system process.
  Workflow Termination: The workflow instance may have reached a termination state, making it impossible to restart any of its work items.
  System Configuration: There may be specific configurations or settings in the workflow that prevent the restarting of work items in certain states.
  
  Solution:
  
  Check Workflow Status: Verify the status of the workflow instance associated with the work item. If the workflow is completed or canceled, you may need to create a new instance of the workflow instead of trying to restart the work item.
  Reactivation: If the work item was deactivated due to a specific reason, check if it can be reactivated. This may involve changing the status of the workflow or the work item, depending on your system's configuration.
  Create a New Work Item: If the work item cannot be restarted, consider creating a new work item or workflow instance to handle the required process.
  Consult Documentation: Review SAP documentation or notes related to workflow management for any specific instructions or guidelines regarding the handling of deactivated work items.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting SAP Notes for further assistance.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like SWI1 (Work Item Selection) or SWI2_FREQ (Work Item Overview) to monitor and manage work items.
  Workflow Logs: Check the workflow logs for any additional error messages or information that can provide context on why the work item was deactivated.
  SAP Notes: Look for relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  By following these steps, you should be able to address the WL620 error and understand the context in which it occurs.