How To Fix WL397 - User & has continued workflow & no. & (including work items)

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 397

• Message text: User & has continued workflow & no. & (including work items)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WL397 - User & has continued workflow & no. & (including work items) ?

  The SAP error message WL397 typically indicates that a user has ongoing workflows that are still active, and it is preventing certain actions from being completed, such as deleting or modifying the user profile or workflow-related settings. This message is often encountered in the context of workflow management in SAP systems.
  Cause:
  
  Active Workflows: The user in question has one or more workflows that are still in progress or have not been completed.
  Pending Work Items: There are work items associated with the user that are still pending or have not been processed.
  User Locking: The system may be trying to lock the user for some administrative action, but the presence of active workflows prevents this.
  
  Solution:
  
  
  Check Active Workflows:
  
  Use transaction code SWI1 (Work Item Selection) to view the active work items for the user.
  Identify the workflows that are still running or pending.
  
  
  
  Complete or Terminate Workflows:
  
  If the workflows are no longer needed, you can terminate them using transaction code SWI2_DIAG or SWI2.
  If the workflows need to be completed, ensure that the necessary actions are taken to process them.
  
  
  
  Reassign Work Items:
  
  If the user is no longer available to complete the work items, consider reassigning them to another user who can process them.
  
  
  
  Consult Workflow Administrator:
  
  If you are unsure about terminating or modifying workflows, consult with your SAP Workflow Administrator or a functional consultant who can provide guidance based on your organization's workflow processes.
  
  
  
  Check User Status:
  
  Ensure that the user is not locked or inactive in the system, as this can also contribute to workflow issues.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SWI1: Work Item Selection
  SWI2: Work Item Overview
  SWI2_DIAG: Workflow Diagnosis
  SWU3: Automatic Workflow Customizing
  
  
  
  Workflow Monitoring: Regularly monitor workflows to ensure that they are being processed in a timely manner and that users are not left with pending items.
  
  
  Documentation: Refer to SAP Help documentation for detailed information on workflow management and troubleshooting.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to workflow errors or enhancements.
  
  
  By following these steps, you should be able to resolve the WL397 error and manage the user's workflows effectively.