How To Fix WL398 - User & has stopped workflow &, excluding its work items

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 398

• Message text: User & has stopped workflow &, excluding its work items

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WL398 - User & has stopped workflow &, excluding its work items ?

  The SAP error message WL398 indicates that a user has stopped a workflow, and it typically occurs in the context of SAP Business Workflow. This message can arise for various reasons, and understanding the cause and finding a solution involves several steps.
  Cause:
  
  User Action: The most straightforward cause is that the user manually stopped the workflow. This could be intentional or accidental.
  System Issues: There may be underlying system issues, such as performance problems or configuration errors, that led to the workflow being stopped.
  Authorization Issues: The user may not have the necessary authorizations to continue the workflow, leading to it being halted.
  Workflow Configuration: There might be issues with the workflow configuration itself, such as incorrect settings or missing components.
  
  Solution:
  
  Check Workflow Logs: Review the workflow logs to understand why the workflow was stopped. This can provide insights into whether it was a user action or a system issue.
  User Communication: If the workflow was stopped by a user, communicate with that user to determine the reason for stopping it and whether they intended to do so.
  Restart the Workflow: If appropriate, you can restart the workflow. This can often be done through transaction codes like SWIA (Work Item Administration) or SWI1 (Work Item Selection).
  Review Authorizations: Ensure that the user has the necessary authorizations to execute the workflow. You may need to adjust roles or permissions.
  Check Workflow Configuration: Review the workflow configuration in transaction SWDD (Workflow Builder) to ensure that everything is set up correctly.
  System Monitoring: Monitor the system for any performance issues that might affect workflow execution. Address any underlying system problems.
  
  Related Information:
  
  Transaction Codes:
  
  SWIA: Work Item Administration
  SWI1: Work Item Selection
  SWDD: Workflow Builder
  SWI2_FREQ: Work Item Selection for Frequent Tasks
  
  
  SAP Notes: Check for any relevant SAP Notes that might address specific issues related to workflow management.
  Documentation: Refer to SAP Help documentation for detailed information on workflows and error handling.
  
  Conclusion:
  To resolve the WL398 error, it is essential to investigate the cause of the workflow stoppage, communicate with the involved users, and take appropriate actions to either restart the workflow or address any underlying issues. Regular monitoring and proper configuration can help prevent such issues in the future.