How To Fix WL396 - User & has continued workflow & no. &

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 396

• Message text: User & has continued workflow & no. &

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WL396 - User & has continued workflow & no. & ?

  The SAP error message WL396 typically indicates that a user has a workflow that is still active or pending, which is preventing certain actions from being completed. This error can occur in various scenarios, such as when trying to delete a user, change their status, or perform other administrative tasks related to workflows.
  Cause:
  
  Active Workflow: The user has one or more workflows that are still in progress or have not been completed.
  Pending Tasks: There may be tasks assigned to the user that are still pending approval or action.
  Workflow Lock: The workflow system may have a lock on the user due to ongoing processes.
  
  Solution:
  
  
  Check Active Workflows:
  
  Use transaction code SWI1 (Work Item Selection) to check for any active work items assigned to the user.
  Identify the workflows that are still active and determine their status.
  
  
  
  Complete or Terminate Workflows:
  
  If the workflows are no longer needed, you may need to complete or terminate them. This can be done through the workflow management tools in SAP.
  Use transaction code SWI2_FREQ to find and manage workflows.
  
  
  
  Reassign Tasks:
  
  If there are pending tasks, consider reassigning them to another user or completing them if possible.
  
  
  
  Consult Workflow Administrator:
  
  If you do not have the necessary permissions to manage workflows, consult with your SAP workflow administrator for assistance.
  
  
  
  Check Workflow Logs:
  
  Review the workflow logs for any errors or issues that may be causing the workflow to remain active.
  
  
  
  User Deactivation:
  
  If you are trying to deactivate or delete the user, ensure that all workflows are resolved before proceeding.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SWI1: Work Item Selection
  SWI2_FREQ: Work Item Overview
  SWI2_DURA: Work Item Duration
  SWI5: Workflow Log
  
  
  
  Workflow Administration: Familiarize yourself with the workflow administration tools and processes in your SAP environment, as they can vary based on the version and configuration of SAP you are using.
  
  
  Documentation: Refer to SAP Help documentation for detailed information on managing workflows and handling errors related to them.
  
  
  If the issue persists after following these steps, it may be necessary to consult with SAP support or your internal IT team for further investigation.