How To Fix WL394 - Workflow no. &: An error occurred in work item & (step no. &)

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 394

• Message text: Workflow no. &: An error occurred in work item & (step no. &)

What causes this issue?

An error occurred in the work item in the workflow specified above. The
error class, that is the ABAP message type was '&V4&'.

System Response

The related workflow &V1& was then also set to error status.

How to fix this error?

Analyze the work item with the error and repair it. Then resume the
workflow/work item processing.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE NA_WF-ADMINISTRATOR OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WL394 - Workflow no. &: An error occurred in work item & (step no. &) ?

  The SAP error message WL394 indicates that there was an issue with a specific work item in a workflow. This error can occur for various reasons, and understanding the cause and potential solutions can help in resolving the issue.
  Cause:
  
  Technical Errors: There may be a technical issue in the workflow step, such as a missing or incorrect configuration.
  Authorization Issues: The user executing the work item may not have the necessary authorizations to perform the action.
  Data Issues: The data being processed in the work item may be incomplete or incorrect, leading to a failure in processing.
  Custom Code Errors: If there is custom code (e.g., ABAP code) associated with the workflow step, it may contain errors or exceptions that are not being handled properly.
  System Configuration: Incorrect settings in the workflow configuration or related business processes can lead to errors.
  
  Solution:
  
  Check Workflow Logs: Use transaction code SWI1 (Work Item Selection) or SWI2_DIAG to analyze the workflow logs and identify the specific error message or exception that occurred.
  Review Work Item Details: Look at the details of the work item to understand what step failed and why. This can provide insights into whether it was a data issue, authorization issue, or something else.
  Authorization Check: Ensure that the user has the necessary authorizations to execute the work item. You can check this using transaction SU53 to analyze authorization failures.
  Debugging: If the issue is related to custom code, you may need to debug the workflow to identify where the error is occurring. Use transaction SE80 or SE37 to access the relevant function modules or classes.
  Data Validation: Check the data being processed in the work item to ensure it is complete and valid. This may involve checking related master data or transactional data.
  Consult Documentation: Review any relevant documentation or notes related to the specific workflow or business process to see if there are known issues or fixes.
  Contact SAP Support: If the issue persists and cannot be resolved internally, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  Transaction Codes: 
  
  SWI1: Work Item Selection
  SWI2_DIAG: Workflow Diagnosis
  SWI6: Workflow Log
  
  
  Workflow Configuration: Review the workflow configuration in transaction SWDD (Workflow Builder) to ensure that all steps are correctly defined and configured.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address known issues related to the specific workflow or error message.
  
  By following these steps, you should be able to diagnose and resolve the WL394 error in your SAP workflow.