How To Fix WL371 - Restart of work items in workflow & not possible (see workflow log)

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 371

• Message text: Restart of work items in workflow & not possible (see workflow log)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WL371 - Restart of work items in workflow & not possible (see workflow log) ?

  The SAP error message WL371 indicates that the restart of work items in a workflow is not possible. This typically occurs when there are issues with the workflow instance or the work items associated with it. Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  Workflow Instance Issues: The workflow instance may be in a state that does not allow for a restart. This can happen if the workflow has already been completed or terminated.
  Work Item Status: The work items may be in a status that prevents them from being restarted, such as being in a completed or canceled state.
  Missing Workflow Definition: The workflow definition may have been changed or deleted, making it impossible to restart the work items.
  Authorization Issues: The user may not have the necessary authorizations to restart the work items.
  Technical Errors: There may be underlying technical issues, such as database inconsistencies or system errors.
  
  Solutions:
  
  Check Workflow Log: Review the workflow log for detailed information about the state of the workflow instance and the work items. This can provide insights into why the restart is not possible.
  Analyze Work Item Status: Check the status of the work items involved. If they are completed or canceled, you may need to take different actions, such as creating a new workflow instance.
  Verify Workflow Definition: Ensure that the workflow definition is still active and has not been modified or deleted. If it has been changed, you may need to adjust the workflow instance accordingly.
  User Authorizations: Confirm that the user attempting to restart the work items has the necessary authorizations. If not, you may need to adjust user roles or permissions.
  Technical Support: If the issue persists, consider reaching out to your SAP Basis or technical support team to investigate any underlying technical issues that may be affecting the workflow.
  
  Related Information:
  
  Transaction Codes: You can use transaction codes like SWI1 (Work Item Selection) or SWI2_FREQ (Work Item Overview) to analyze work items and their statuses.
  Workflow Monitoring: Use transaction SWI6 to monitor workflows and check for any inconsistencies or errors.
  SAP Notes: Check SAP Notes for any known issues or patches related to the specific version of SAP you are using. This can provide additional context or solutions for the error.
  
  By following these steps, you should be able to diagnose and address the WL371 error in your SAP workflow environment.