How To Fix WL369 - Work item & (type '&', &) cannot be started immediately by user &

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 369

• Message text: Work item & (type '&', &) cannot be started immediately by user &

What causes this issue?

Work item &V1& (type &V2&, task &V3&) cannot be started immediately by
user &V4&. Possible reasons:
The start call took place in the background but the work item requires
a user dialog.
The work item has a status which does not allow it to be started (
<ZH>contains errors</>, <ZH>waiting</>, <ZH>completed</>, <ZH>logically
deleted</>).
The preferred start date is in the future.
The the immediate execution of work items in synchronous processing
chains has been deactivated
The task is not within the task profile of the current user, that is,
the user may not process the task according to the organization model.

System Response

The task was not started immediately for the current user.

How to fix this error?

If the task should be started immediately, please check the conditions
mentioned above.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WL369 - Work item & (type '&', &) cannot be started immediately by user & ?

  The SAP error message WL369 indicates that a work item of a specific type cannot be started immediately by the user. This error typically arises in the context of SAP Business Workflow, where certain conditions or configurations prevent a work item from being processed as expected.
  Cause:
  The error can be caused by several factors, including:
  
  
  User Authorization: The user may not have the necessary authorizations to execute the work item. This could be due to missing roles or permissions in the user's profile.
  
  
  Work Item Status: The work item may be in a status that does not allow it to be processed immediately. For example, it might be in a suspended state or waiting for another process to complete.
  
  
  Workflow Configuration: The workflow may be configured in such a way that it requires certain conditions to be met before the work item can be executed.
  
  
  System Settings: There may be system-wide settings or parameters that restrict the execution of certain work items based on user roles or other criteria.
  
  
  Work Item Type: The type of work item may have specific rules or conditions that prevent it from being started by certain users.
  
  
  Solution:
  To resolve the WL369 error, consider the following steps:
  
  
  Check User Authorizations:
  
  Verify that the user has the necessary authorizations to execute the work item. This can be done by checking the user's roles and permissions in the SAP system.
  
  
  
  Review Work Item Status:
  
  Check the status of the work item in the workflow. If it is in a suspended or waiting state, determine what conditions need to be met for it to be processed.
  
  
  
  Examine Workflow Configuration:
  
  Review the workflow definition to ensure that it is set up correctly. Look for any conditions or rules that might prevent the work item from being executed.
  
  
  
  Consult System Settings:
  
  Check for any system-wide settings that might restrict the execution of work items. This may involve consulting with your SAP Basis or system administrator.
  
  
  
  Contact Workflow Administrator:
  
  If the issue persists, it may be helpful to contact the workflow administrator or the person responsible for managing workflows in your organization. They can provide insights into specific configurations or issues related to the workflow.
  
  
  
  SAP Notes and Documentation:
  
  Search for relevant SAP Notes or documentation that may address this specific error message. SAP frequently updates its knowledge base with solutions to common issues.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like SWI1 (Work Item Selection) or SWI2_FREQ (Work Item Overview) to analyze work items and their statuses.
  Workflow Monitoring: Use transaction SWI6 to monitor workflow instances and identify any issues.
  Authorization Checks: Use transaction SU53 to check for authorization failures after attempting to execute the work item.
  
  By following these steps, you should be able to identify the cause of the WL369 error and take appropriate action to resolve it.