How To Fix WL368 - Continuation of Workflow & by &: & work item(s) are to be restarted

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 368

• Message text: Continuation of Workflow & by &: & work item(s) are to be restarted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WL368 - Continuation of Workflow & by &: & work item(s) are to be restarted ?

  The SAP error message WL368 indicates that there is an issue with the continuation of a workflow due to one or more work items that need to be restarted. This error typically arises in the context of SAP Business Workflow when a workflow instance encounters a problem that prevents it from proceeding to the next step.
  Cause:
  
  Workflow Termination: The workflow may have been terminated or ended unexpectedly due to an error in a previous step.
  Missing Data: Required data for the workflow to continue may be missing or incorrect.
  User Decision: A user may have not completed a task or decision step, causing the workflow to halt.
  System Issues: There may be underlying system issues, such as database locks or connectivity problems, that prevent the workflow from continuing.
  Configuration Issues: Incorrect configuration of the workflow or its steps can lead to this error.
  
  Solution:
  
  Check Workflow Log: Review the workflow log to identify the specific work item(s) that are causing the issue. This can provide insights into what went wrong.
  Restart Work Items: You can manually restart the affected work items. This can often be done through transaction codes like SWIA (Work Item Administration) or SWI1 (Work Item Selection).
  Correct Data Issues: If the error is due to missing or incorrect data, ensure that all necessary data is available and correct before attempting to restart the workflow.
  User Action: If the workflow is waiting for user input, ensure that the responsible user completes their tasks.
  Check Configuration: Review the workflow configuration to ensure that all steps are correctly defined and that there are no missing links or conditions.
  System Monitoring: Monitor the system for any underlying issues that may be affecting workflow processing, such as performance bottlenecks or database issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWI1, SWIA, SWI2_FREQ, and SWI2_DURA for managing workflows and work items.
  SAP Notes: Check SAP Notes for any known issues or patches related to the specific workflow or error message.
  Documentation: Review SAP documentation on workflows for best practices and troubleshooting tips.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with detailed information about the error and the context in which it occurred.
  
  By following these steps, you should be able to diagnose and resolve the WL368 error in your SAP system.