How To Fix WL370 - Work item & is being restarted

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 370

• Message text: Work item & is being restarted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WL370 - Work item & is being restarted ?

  The SAP error message "WL370 Work item & is being restarted" typically indicates that a work item in the SAP workflow system is being restarted due to an issue that occurred during its execution. This can happen for various reasons, such as system errors, timeouts, or manual interventions.
  Causes:
  
  System Errors: An unexpected error occurred during the execution of the work item, causing it to fail.
  Timeouts: The work item may have exceeded the allowed execution time, leading to a restart.
  Manual Intervention: A user or administrator may have manually restarted the work item due to a known issue or after resolving a problem.
  Configuration Issues: Incorrect workflow configuration or missing data can lead to work items failing and being restarted.
  Resource Availability: Lack of necessary resources (e.g., database locks, missing authorizations) can cause the work item to fail.
  
  Solutions:
  
  Check Workflow Logs: Review the workflow logs to identify the specific error that caused the work item to fail. This can provide insights into what went wrong.
  Analyze the Work Item: Use transaction codes like SWI1 (Work Item Selection) or SWI2_FREQ (Work Item Overview) to analyze the work item and its history.
  Review Configuration: Ensure that the workflow is correctly configured and that all necessary data is available for the work item to execute successfully.
  Increase Timeout Settings: If timeouts are a frequent issue, consider increasing the timeout settings for the workflow.
  Check Authorizations: Ensure that the user executing the work item has the necessary authorizations to perform the required actions.
  Monitor System Resources: Check for any system resource issues that may be affecting the execution of workflows, such as database locks or performance bottlenecks.
  Consult SAP Notes: Look for relevant SAP Notes that may address known issues related to the specific workflow or error message.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWI1, SWI2, SWI6, and SWI3 for monitoring and managing workflows.
  SAP Community: Engage with the SAP Community or forums to see if others have encountered similar issues and what solutions they found effective.
  Documentation: Refer to SAP documentation for detailed information on workflow management and troubleshooting.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP Basis or Workflow team for further investigation and resolution.