How To Fix WL372 - Restart Workflow &: Subworkflow & could not be restarted

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 372

• Message text: Restart Workflow &: Subworkflow & could not be restarted

What causes this issue?

(Sub)workflow no. &V2& could not be restarted after an error because
the work item manager function 'SWW_WI_ADMIN_ERROR_RESTART' returned
exception &V3&:
1,,update_failed
2,,no_authorization
3,,invalid_status
4,,others
More information about the cause of the error can be found in the
workflow log for workflow number &V2&.

System Response

Processing was continued.

How to fix this error?

Please examine the workflow log for workflow &V2&. Eliminate any errors
and restart the workflow by selecting the function <LS>Restart after
error</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WL372 - Restart Workflow &: Subworkflow & could not be restarted ?

  The SAP error message WL372 indicates that a workflow or subworkflow could not be restarted. This error can occur for various reasons, and understanding the cause is essential for finding a solution. Here are some common causes, potential solutions, and related information:
  Causes:
  
  Workflow Instance Status: The workflow instance may be in a status that does not allow it to be restarted (e.g., completed, canceled, or terminated).
  Missing Workflow Definition: The workflow definition may not exist or may have been changed, leading to inconsistencies.
  Authorization Issues: The user attempting to restart the workflow may not have the necessary authorizations.
  Technical Issues: There may be underlying technical issues, such as database problems or system configuration errors.
  Incorrect Parameters: The parameters passed to the workflow restart function may be incorrect or incomplete.
  
  Solutions:
  
  Check Workflow Status: Verify the status of the workflow instance. If it is not in a restartable state, you may need to take appropriate actions (e.g., complete or terminate the workflow).
  Review Workflow Definition: Ensure that the workflow definition exists and is correctly configured. You can check this in the Workflow Builder (transaction SWDD).
  Authorization Check: Ensure that the user has the necessary authorizations to restart the workflow. You can check this in the user roles and profiles.
  Technical Troubleshooting: If there are technical issues, check the system logs (transaction SLG1) for any related error messages. You may also want to consult with your SAP Basis team.
  Correct Parameters: Review the parameters being passed to the restart function to ensure they are correct and complete.
  
  Related Information:
  
  Transaction Codes: You can use transaction codes like SWI1 (Work Item Selection) to monitor workflow instances and SWI2_FREQ (Work Item Overview) for more details.
  Workflow Logs: Check the workflow logs for more detailed error messages that can provide insights into why the restart failed.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to workflow restarts.
  Documentation: Refer to the SAP Help Portal for documentation on workflows and troubleshooting common issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to engage with SAP support for further assistance.