How To Fix WL373 - Workflow & step &: Work item & for step & could not be completed

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 373

• Message text: Workflow & step &: Work item & for step & could not be completed

What causes this issue?

Step no. &V2& requires that the superfluous work item &V3& of step &V4&
of the respective workflow definition is completed.
However, the work item &V3& could not be completed, possibly because it
has already been completed. It now has the status '&V1&'.

System Response

The processing of the workflow was resumed after step &V4& with the
event <ZH>processing obsolete</>.

How to fix this error?

If the work item &V3& has not already been completed, you should check
the history of the work item where further information may be logged on
the cause of the problem.
You may need to complete the work item &V3& manually or terminate it to
prevent it being executed. Otherwise inconsistencies may arise when the
workflow concerned is executed.
(Also see help on 'control commands for workflow control')

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WL373 - Workflow & step &: Work item & for step & could not be completed ?

  The SAP error message WL373 indicates that a workflow step could not be completed due to various reasons. This error typically occurs in the context of SAP Business Workflow when a work item cannot be processed successfully. Here are some common causes, potential solutions, and related information for this error:
  Causes:
  
  Missing or Incorrect Data: The work item may require specific data that is missing or incorrect, preventing the workflow from proceeding.
  Authorization Issues: The user executing the work item may not have the necessary authorizations to complete the task.
  Technical Errors: There may be technical issues such as system errors, network problems, or issues with the workflow definition itself.
  Timeouts: The workflow may have timed out due to long processing times or system performance issues.
  Incorrect Workflow Configuration: The workflow may not be configured correctly, leading to issues in processing the work item.
  
  Solutions:
  
  Check Workflow Logs: Use transaction code SWI1 (Work Item Selection) or SWI2_DIAG to analyze the workflow logs and identify the specific cause of the error.
  Review Work Item Data: Ensure that all required data for the work item is present and correct. You may need to check the relevant business documents or data objects.
  Verify Authorizations: Check the user’s authorizations to ensure they have the necessary permissions to complete the work item. You can use transaction SU53 to analyze authorization issues.
  Debugging: If you have access to development tools, you can debug the workflow to identify where the error occurs. Use transaction SWI1 to find the work item and then debug the associated method or function module.
  Check Workflow Configuration: Review the workflow definition in transaction SWDD (Workflow Builder) to ensure that it is set up correctly and that all steps are properly defined.
  Reprocess the Work Item: If the issue is resolved, you may need to reprocess the work item. This can be done through transaction SWIA (Work Item Administration) or SWI1.
  
  Related Information:
  
  Transaction Codes:
  
  SWI1: Work Item Selection
  SWI2_DIAG: Workflow Diagnosis
  SWDD: Workflow Builder
  SWIA: Work Item Administration
  
  
  SAP Notes: Check SAP Notes related to workflow issues for any known bugs or fixes.
  Documentation: Refer to SAP Help documentation for detailed information on workflows and error handling.
  
  If the problem persists after trying the above solutions, it may be necessary to consult with your SAP Basis or Workflow team for further investigation and resolution.