How To Fix WEBFI_MASTER324 - Payment card details have been changed, e-mail is being sent

SAP Error Message - Details

• Message type: E = Error

• Message class: WEBFI_MASTER - Web Financials: Business Partner Master Data

• Message number: 324

• Message text: Payment card details have been changed, e-mail is being sent

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WEBFI_MASTER324 - Payment card details have been changed, e-mail is being sent ?

  The SAP error message WEBFI_MASTER324: Payment card details have been changed, e-mail is being sent typically occurs in the context of SAP's Customer Financials Management (CFM) or SAP Billing and Revenue Innovation Management (BRIM) when handling payment card information in web-based scenarios.
  
  Cause
  
  The message indicates that the payment card details stored in the system for a customer or contract have been modified.
  This change triggers a notification process where an email is sent to inform the customer or responsible party about the update to their payment card information.
  The system detects a difference between the previously stored payment card data and the newly entered or updated data.
  This is a standard security and compliance measure to ensure transparency and prevent fraud or unauthorized changes.
  
  
  Solution
  
  Verify the change: Confirm that the payment card details were intentionally updated by the customer or authorized user.
  Check the email notification: Ensure that the email notification is correctly configured and sent to the appropriate recipient.
  Review system settings: 
  
  In SAP BRIM or CFM, check the configuration for payment card management and email notification settings.
  Verify that the email templates and communication channels are properly maintained.
  
  
  User communication: Inform the customer or user about the change and confirm that they recognize and approve the update.
  Audit and logs: Review audit logs or change history to track who made the change and when.
  If unintended: If the change was not authorized, follow your organization's security procedures to investigate potential fraud or error.
  
  
  Related Information
  
  This message is informational and part of SAP's compliance with PCI DSS (Payment Card Industry Data Security Standard) requirements, which mandate transparency and notification on changes to payment card data.
  The email sent usually contains details about the change but does not expose sensitive card data (e.g., full card number).
  The message is often seen in scenarios involving:
  
  Customer self-service portals where customers update their payment methods.
  Backend updates by customer service representatives.
  
  
  SAP Notes and documentation related to payment card management and email notification in SAP BRIM/CFM may provide additional configuration guidance.
  If the email is not being sent or the message appears unexpectedly, check:
  
  SMTP configuration in SAP.
  Workflow or communication scenario setup.
  Authorization and roles for users updating payment card data.
  
  
  
  
  If you need more specific guidance, please provide details about the SAP module/version and the exact scenario where this message appears.