How To Fix WEBFI_MASTER323 - Payment card details have been created, e-mail is being sent

SAP Error Message - Details

• Message type: E = Error

• Message class: WEBFI_MASTER - Web Financials: Business Partner Master Data

• Message number: 323

• Message text: Payment card details have been created, e-mail is being sent

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WEBFI_MASTER323 - Payment card details have been created, e-mail is being sent ?

  Certainly! Here's a detailed explanation regarding the SAP error message WEBFI_MASTER323: Payment card details have been created, e-mail is being sent:
  
  SAP Message: WEBFI_MASTER323
  Text: Payment card details have been created, e-mail is being sent
  
  Cause:
  This message is informational rather than an error. It indicates that the system has successfully created or updated payment card details (such as credit card information) for a customer or business partner in the SAP system. Following this, the system is in the process of sending an email notification to the relevant party (e.g., the customer or internal user) to confirm the creation or update of these payment card details.
  This message typically appears in scenarios involving:
  
  Customer master data maintenance with payment card information.
  Web-based financial services or SAP CRM where payment card details are managed.
  Integration with SAP Customer Financial Services or SAP Payment Card Industry (PCI) compliant solutions.
  Automated workflows that notify customers or responsible users about changes in payment card data.
  
  
  Solution / Action:
  Since this is an informational message, no corrective action is required if the process completes successfully. However, you should verify the following to ensure smooth operation:
  
  
  Check Email Sending Status:
  
  Verify that the email notification has been sent successfully.
  Check the SAPconnect (transaction SCOT) for outbound email logs.
  Ensure the SMTP configuration is correct and the mail server is reachable.
  
  
  
  Verify Payment Card Data:
  
  Confirm that the payment card details have been correctly created or updated in the system.
  Check the relevant customer or business partner master data.
  
  
  
  Monitor for Errors:
  
  If the email sending fails, look for related error messages in the application log or email logs.
  Check for authorization issues or missing configurations in the email sending process.
  
  
  
  Security and Compliance:
  
  Ensure that payment card data handling complies with PCI DSS standards.
  Verify that sensitive data is encrypted and access is restricted.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  BP – Business Partner maintenance (where payment card data might be maintained)
  SCOT – SAPconnect administration for email monitoring
  WEBFI – Related to Web Financial Services or Payment Card Industry integration
  
  
  
  SAP Notes / Documentation:
  
  Look for SAP Notes related to payment card integration or email notification issues.
  Review SAP Help Portal documentation on Payment Card Industry (PCI) compliance and Web Financial Services.
  
  
  
  Common Scenarios:
  
  E-commerce or web shop integration with SAP where customers enter payment card details.
  Customer self-service portals updating payment card information.
  Automated workflows for notifying customers about payment card changes.
  
  
  
  
  Summary:
  
  Message Type: Informational (not an error)
  Meaning: Payment card details were successfully created; email notification is being sent.
  Action: Verify email delivery and payment card data correctness; no error correction needed unless email fails.
  Check: SAPconnect logs, payment card master data, and compliance with security standards.
  
  
  If you experience issues with the email not being sent or payment card data not being created, please provide additional error messages or logs for further troubleshooting.