How To Fix WEBFI_MASTER321 - Bank details have been changed, e-mail is being sent

SAP Error Message - Details

• Message type: E = Error

• Message class: WEBFI_MASTER - Web Financials: Business Partner Master Data

• Message number: 321

• Message text: Bank details have been changed, e-mail is being sent

Self-Explanatory Message

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• What is the cause and solution for SAP error message WEBFI_MASTER321 - Bank details have been changed, e-mail is being sent ?

  SAP Error Message:
  
  WEBFI_MASTER321 Bank details have been changed, e-mail is being sent
  
  Cause:
  This message is generated by the SAP system when bank details of a vendor or customer master record have been changed. The system is configured to send an email notification to relevant parties (such as the vendor, customer, or internal users) to inform them about the change in bank details. This is a security and control measure to prevent fraud or unauthorized changes to sensitive payment information.
  Typically, this message appears in scenarios where:
  
  Bank details in the vendor master (transaction FK02) or customer master (transaction FD02) have been updated.
  The system has a workflow or email notification configured to alert responsible users or the business partner about the change.
  The message is informational, indicating that the email notification process has been triggered.
  
  
  Solution:
  
  
  Verify the Change:
  
  Check the change documents for the vendor/customer master to confirm what bank details were changed.
  Use transaction FK04 (Display Changes for Vendor) or FD04 (Display Changes for Customer) to review the bank details change history.
  
  
  
  Confirm Authorization:
  
  Ensure that the change was authorized and legitimate.
  If unauthorized, initiate your organization's fraud prevention or security procedures.
  
  
  
  Check Email Notification:
  
  Verify that the email notification has been sent successfully.
  Check the SAP Business Workplace (transaction SBWP) or the configured email system for the sent message.
  If emails are not being sent, check the configuration of the email notification workflow or the output determination for bank detail changes.
  
  
  
  Adjust Notification Settings (if needed):
  
  If you want to change who receives the email or the content of the notification, review the workflow or output determination settings.
  This might involve customizing in IMG under Financial Accounting -> Accounts Receivable and Accounts Payable -> Vendor Master -> Changes -> Define Change Documents and Notifications.
  
  
  
  Inform Relevant Parties:
  
  If the change is valid, inform the relevant internal teams or the business partner that the bank details have been updated and the notification has been sent.
  
  
  
  
  Related Information:
  
  
  Transactions:
  
  FK02 - Change Vendor Master
  FD02 - Change Customer Master
  FK04 - Display Vendor Changes
  FD04 - Display Customer Changes
  SBWP - SAP Business Workplace (for workflow and email monitoring)
  
  
  
  Configuration:
  
  Email notifications for bank detail changes are often controlled via SAP Business Workflow or output determination.
  Check IMG path:
  
  Financial Accounting -> Accounts Receivable and Accounts Payable -> Vendor Master -> Changes -> Define Change Documents and Notifications
  
  
  
  Security Note:
  
  Changing bank details is a sensitive operation. Many organizations implement dual control or approval workflows to prevent fraud.
  SAP provides standard functionality to track and notify changes to bank details to enhance security.
  
  
  
  
  Summary:
  The message WEBFI_MASTER321 Bank details have been changed, e-mail is being sent is an informational notification indicating that bank details were changed and the system is sending an email alert. Verify the change, ensure it is authorized, and confirm that the notification has been sent properly. Adjust workflow or notification settings if necessary.