How To Fix WEBFI_MASTER319 - No e-mail address has been defined in the master data for customer &1

SAP Error Message - Details

• Message type: E = Error

• Message class: WEBFI_MASTER - Web Financials: Business Partner Master Data

• Message number: 319

• Message text: No e-mail address has been defined in the master data for customer &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WEBFI_MASTER319 - No e-mail address has been defined in the master data for customer &1 ?

  Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  WEBFI_MASTER319 No e-mail address has been defined in the master data for customer &1
  
  Cause:
  This error occurs when the system tries to send an email (for example, an invoice, order confirmation, or any other correspondence) to a customer, but the customer's master data does not contain an email address. The placeholder &1 will be replaced by the customer number in the actual message.
  In other words, the system requires an email address in the customer master record to send electronic communications, but it is missing.
  
  Where does this happen?
  
  Typically in SAP modules like SD (Sales and Distribution) or FI (Financial Accounting) when using output determination for sending documents via email.
  It can also occur in SAP CRM or SAP S/4HANA when sending emails to customers.
  The error is triggered during output processing or when using the Web Forms or Adobe Forms with email output.
  
  
  Solution:
  
  
  Maintain Email Address in Customer Master Data:
  
  Go to transaction XD02 (Change Customer) or VD02 (Change Customer - Sales Area) or FD02 (Change Customer - Accounting).
  Enter the customer number.
  Navigate to the Contact Person tab or Address tab depending on your SAP version.
  Maintain a valid email address in the relevant field.
  Save the changes.
  
  
  
  Check Output Configuration:
  
  Verify the output type configuration in transaction NACE (for older SAP systems) or BRF+ / Output Management in S/4HANA.
  Ensure that the output medium is set to email and that the system is correctly configured to pick the email address from the customer master.
  
  
  
  Check Partner Functions:
  
  Sometimes, the email address is maintained in the partner function (e.g., sold-to party, bill-to party).
  Verify if the correct partner function is assigned and has an email address.
  
  
  
  If Email Address is Not Available:
  
  If the customer does not have an email address, either:
  
  Change the output medium to print or fax.
  Or communicate with the customer to obtain an email address.
  
  
  
  
  
  
  Additional Information:
  
  The error message is part of the Web Forms or Adobe Forms output processing.
  The message class is usually WEBFI_MASTER.
  The error prevents the system from sending emails without a valid recipient address.
  Sometimes, the email address is maintained in the Business Partner master (in S/4HANA systems), so check transaction BP as well.
  
  
  Summary:
  
  
  
  Aspect
  Details
  
  
  
  
  Cause
  No email address maintained in customer master data for the customer number &1.
  
  
  Solution
  Maintain a valid email address in the customer master (XD02/VD02/FD02 or BP transaction).
  
  
  Related Transactions
  XD02, VD02, FD02, BP, NACE, Output Management (BRF+).
  
  
  Notes
  Check output medium and partner functions; ensure email is mandatory if email output is used.
  
  
  
  
  If you need help with the exact steps to maintain the email address or configure output, please let me know!