How To Fix WEBFI_MASTER317 - Payment card details have been deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: WEBFI_MASTER - Web Financials: Business Partner Master Data

• Message number: 317

• Message text: Payment card details have been deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WEBFI_MASTER317 - Payment card details have been deleted ?

  The SAP error message WEBFI_MASTER317: Payment card details have been deleted typically occurs in the context of SAP's Payment Card Industry (PCI) compliant handling of payment card data, especially within SAP's Financial Services or SAP Hybris Billing/Commerce modules that manage payment card information.
  
  Cause
  
  
  Deleted Payment Card Data: The error indicates that the payment card details that were previously stored or referenced have been deleted from the system. This can happen due to:
  
  Manual deletion of payment card master data or tokenized card information.
  Automatic deletion triggered by data retention policies or PCI compliance rules.
  Inconsistent or outdated references to payment card data in the transaction or master data.
  Synchronization issues between front-end and back-end systems where the card data no longer exists in the backend.
  
  
  
  Data Inconsistency: The transaction or process is trying to access payment card details that are no longer available or have been removed.
  
  
  
  Solution
  
  
  Verify Payment Card Data Existence:
  
  Check if the payment card master data or token exists in the system.
  Use transaction codes or application-specific tools to verify the card data records.
  
  
  
  Restore or Re-enter Payment Card Details:
  
  If the card details were deleted unintentionally, restore them from backup if possible.
  Otherwise, re-enter the payment card details or request the customer to provide the card information again.
  
  
  
  Check Data Retention and Deletion Policies:
  
  Review the system’s data retention settings for payment card data.
  Adjust policies if necessary to prevent premature deletion of active card data.
  
  
  
  Review Integration and Synchronization:
  
  Ensure that front-end and back-end systems are synchronized.
  Check for any middleware or interface errors that might cause deletion or loss of card data.
  
  
  
  Consult SAP Notes and Documentation:
  
  Search for relevant SAP Notes related to WEBFI_MASTER317 for any patches or known issues.
  Review SAP Help Portal documentation on payment card data management and PCI compliance.
  
  
  
  
  Related Information
  
  
  SAP Modules Involved:
  
  SAP Financial Services
  SAP Hybris Billing / SAP Commerce Cloud Payment Integration
  SAP Customer Financials Management
  
  
  
  PCI Compliance:
  
  SAP systems handling payment card data must comply with PCI DSS standards.
  Often, card data is tokenized or encrypted and stored only temporarily.
  Deletion of card data might be part of compliance measures.
  
  
  
  Common Transactions/Tools:
  
  Payment card master data maintenance transactions.
  Payment card token management.
  Customer master data transactions if card data is linked there.
  
  
  
  SAP Notes and Support:
  
  Check SAP Support Portal for notes mentioning WEBFI_MASTER317.
  Example note search keywords: "Payment card details deleted", "WEBFI_MASTER317", "payment card data missing".
  
  
  
  
  If you provide more context (e.g., module, transaction, scenario), I can help tailor the solution further.