How To Fix WEBFI_MASTER325 - Payment card details have been deleted, e-mail is being sent

SAP Error Message - Details

• Message type: E = Error

• Message class: WEBFI_MASTER - Web Financials: Business Partner Master Data

• Message number: 325

• Message text: Payment card details have been deleted, e-mail is being sent

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WEBFI_MASTER325 - Payment card details have been deleted, e-mail is being sent ?

  The SAP error message WEBFI_MASTER325: Payment card details have been deleted, e-mail is being sent typically occurs in the context of SAP's Payment Card Industry (PCI) compliance and payment card data management, especially in scenarios involving SAP Customer Financials Management or SAP Hybris Billing.
  
  Cause
  
  Deletion of Payment Card Data: The message indicates that payment card details stored in the system have been deleted. This deletion is often triggered by compliance requirements (e.g., PCI DSS) to avoid storing sensitive card data longer than necessary.
  Automated Process: The system automatically deletes the payment card details either due to a scheduled job, manual deletion, or a triggered event (e.g., customer request, card expiry).
  Notification Trigger: After deletion, the system sends an email notification to inform relevant parties (e.g., customer, finance team) that the card data has been removed for security and compliance reasons.
  
  
  Solution
  
  
  Verify the Deletion Reason:
  
  Check if the deletion was intentional (e.g., due to PCI compliance, customer request, or card expiry).
  Review the configuration of the card data retention and deletion policies in your SAP system.
  
  
  
  Check Email Notification Setup:
  
  Ensure that the email notification is correctly configured and sent to the appropriate recipients.
  Verify the email templates and communication channels used for these notifications.
  
  
  
  Review Payment Card Data Handling:
  
  Confirm that the deletion process aligns with your organization's PCI DSS compliance policies.
  If card data needs to be retained for a certain period, adjust the retention settings accordingly.
  
  
  
  Audit Logs and Monitoring:
  
  Check audit logs to confirm who or what process triggered the deletion.
  Monitor scheduled jobs or background processes that handle payment card data deletion.
  
  
  
  User Communication:
  
  Inform customers or internal users about the deletion and the reasons behind it, if necessary.
  Provide instructions on how to update or re-enter payment card details if required.
  
  
  
  
  Related Information
  
  PCI DSS Compliance: SAP systems handling payment card data must comply with PCI DSS standards, which mandate strict controls on storing, processing, and deleting cardholder data.
  SAP Notes and Documentation: Check SAP Notes related to payment card data management and PCI compliance for updates or patches.
  Configuration Transactions: Transactions like WEBFI or related payment card management tools in SAP may have settings controlling data retention and deletion.
  Email Configuration: SAPconnect and related email configuration must be properly set up to ensure notifications are sent without errors.
  Security and Authorization: Ensure that only authorized personnel or processes can delete payment card data.
  
  
  Summary
  
  
  
  Aspect
  Details
  
  
  
  
  Cause
  Payment card details deleted due to compliance or manual/system-triggered deletion.
  
  
  Effect
  System sends an email notification about the deletion.
  
  
  Solution
  Verify deletion reason, check email setup, review retention policies, audit logs.
  
  
  Related Info
  PCI DSS compliance, SAP Notes, email configuration, authorization controls.
  
  
  
  
  If you need more specific guidance, please provide details about your SAP system version, module (e.g., SAP CRM, SAP Hybris Billing), and the context in which the error occurs.