How To Fix WEBFI_MASTER325 - Payment card details have been deleted, e-mail is being sent

SAP Error Message - Details

• Message type: E = Error

• Message class: WEBFI_MASTER - Web Financials: Business Partner Master Data

• Message number: 325

• Message text: Payment card details have been deleted, e-mail is being sent

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WEBFI_MASTER325 - Payment card details have been deleted, e-mail is being sent ?

  The SAP error message WEBFI_MASTER325: Payment card details have been deleted, e-mail is being sent typically occurs in the context of SAP's Payment Card Industry (PCI) compliance and payment card data management, especially in scenarios involving SAP Customer Financials Management or SAP Hybris Billing.
  
  Cause
  
  Deletion of Payment Card Data: The message indicates that payment card details stored in the system have been deleted. This deletion is often triggered by compliance requirements (e.g., PCI DSS) to avoid storing sensitive card data longer than necessary.
  Automated Process: The system automatically deletes the payment card details either due to a scheduled job, manual deletion, or a triggered event (e.g., customer request, card expiry).
  Notification Trigger: After deletion, the system sends an email notification to inform relevant parties (e.g., customer, finance team) that the card data has been removed for security and compliance reasons.
  
  
  Solution
  
  
  Verify the Deletion Reason:
  
  Check if the deletion was intentional (e.g., due to PCI compliance,