How To Fix VSCAN025 - Virus scan server &1 was stopped by user &2

SAP Error Message - Details

• Message type: E = Error

• Message class: VSCAN - Virus Scan Interface

• Message number: 025

• Message text: Virus scan server &1 was stopped by user &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message VSCAN025 - Virus scan server &1 was stopped by user &2 ?

  The SAP error message VSCAN025 indicates that a virus scan server (VSCAN) was stopped by a user. This message typically arises in the context of SAP systems that are configured to use a virus scanning solution to check files for malware before they are processed.
  Cause:
  The error message is triggered when a user manually stops the virus scan server. This could happen for various reasons, such as:
  
  Manual Intervention: An administrator or user with the necessary permissions has stopped the virus scan server intentionally.
  Configuration Issues: There may be issues with the configuration of the virus scan server that led to it being stopped.
  Resource Constraints: The server may have been stopped due to resource constraints or performance issues.
  Maintenance Activities: The server might have been stopped for maintenance or updates.
  
  Solution:
  To resolve the VSCAN025 error, you can take the following steps:
  
  
  Restart the Virus Scan Server:
  
  If you have the necessary permissions, restart the virus scan server. This can typically be done through the SAP GUI or the relevant administration tools.
  Check the transaction code SICF to ensure that the virus scan service is active.
  
  
  
  Check Logs:
  
  Review the logs for the virus scan server to identify any underlying issues that may have caused it to be stopped. This can provide insights into whether there are configuration problems or resource issues.
  
  
  
  Configuration Review:
  
  Ensure that the virus scan server is correctly configured. Check the settings in the SAP system to ensure that the virus scan server is set up properly and that all necessary parameters are correctly defined.
  
  
  
  User Permissions:
  
  Verify that only authorized users have the ability to stop the virus scan server. If necessary, adjust user permissions to prevent unauthorized access.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation or the documentation for the specific virus scanning solution you are using for any additional troubleshooting steps or configuration guidelines.
  
  
  
  Contact Support:
  
  If the issue persists after taking the above steps, consider reaching out to SAP support or your virus scanning solution provider for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance related to the virus scan server.
  System Monitoring: Implement monitoring for the virus scan server to receive alerts if it stops unexpectedly in the future.
  Best Practices: Follow best practices for virus scanning in SAP environments, including regular updates to the virus definitions and ensuring that the virus scan server is adequately resourced.
  
  By following these steps, you should be able to address the VSCAN025 error and ensure that your virus scan server is running smoothly.