How To Fix VSCAN023 - Virus scan server log attribute

SAP Error Message - Details

• Message type: E = Error

• Message class: VSCAN - Virus Scan Interface

• Message number: 023

• Message text: Virus scan server log attribute

What causes this issue?

Messages that occur during the operation of the virus scan server
by the background process of the CCMS are logged in this node.

System Response

This node does not have an auto-reaction method by default.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VSCAN023 - Virus scan server log attribute ?

  The SAP error message VSCAN023 typically relates to issues with the virus scan server (VSS) configuration or operation within the SAP system. This error indicates that there is a problem with the virus scan server log attribute, which is crucial for monitoring and managing virus scanning activities.
  Cause:
  
  Configuration Issues: The virus scan server may not be properly configured in the SAP system. This could include incorrect settings in the SAP profile or missing parameters.
  Communication Problems: There may be communication issues between the SAP application server and the virus scan server, such as network problems or firewall settings blocking the connection.
  Log File Issues: The log file for the virus scan server may not be accessible, may not have the correct permissions, or may be corrupted.
  Server Availability: The virus scan server itself may be down or not running, leading to the inability to log or process virus scan requests.
  
  Solution:
  
  Check Configuration: Verify the configuration settings for the virus scan server in the SAP system. Ensure that all necessary parameters are correctly set in the instance profile (e.g., vscan/server, vscan/port, etc.).
  Test Connectivity: Ensure that the SAP application server can communicate with the virus scan server. You can use tools like ping or telnet to check connectivity on the specified port.
  Review Log Files: Check the log files for the virus scan server for any errors or warnings that might indicate what the issue is. Ensure that the log file has the correct permissions and is not corrupted.
  Restart Services: If the virus scan server is down, restart the service. If necessary, restart the SAP application server as well.
  Update Software: Ensure that both the SAP system and the virus scan server software are up to date with the latest patches and updates.
  Consult Documentation: Refer to the SAP documentation for the virus scan server for specific configuration and troubleshooting steps.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to the virus scan server for any known issues or patches that may address the problem.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Documentation: Review the official SAP documentation for the virus scan interface and server for detailed configuration and operational guidelines.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.