How To Fix VSCAN024 - Virus scan server &1 started by user &2

SAP Error Message - Details

• Message type: E = Error

• Message class: VSCAN - Virus Scan Interface

• Message number: 024

• Message text: Virus scan server &1 started by user &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message VSCAN024 - Virus scan server &1 started by user &2 ?

  The SAP error message VSCAN024 indicates that a virus scan server has been started by a specific user. This message is part of the virus scanning functionality in SAP systems, which is designed to ensure that files being uploaded or downloaded do not contain malicious software.
  Cause:
  The error message VSCAN024 is typically informational rather than an error. It indicates that the virus scan server (VSCAN) has been initiated by a user. This can happen in scenarios where files are being processed that require virus scanning, such as file uploads or downloads. The message serves as a log entry to track the activity of the virus scan server.
  Solution:
  Since VSCAN024 is an informational message, there is generally no action required unless you are experiencing issues with the virus scan server itself. However, if you are facing problems related to virus scanning, consider the following steps:
  
  
  Check Virus Scan Server Configuration: Ensure that the virus scan server is properly configured in your SAP system. This includes checking the settings in transaction code VSCN or SICF for the virus scan server.
  
  
  Monitor Virus Scan Server Logs: Review the logs of the virus scan server to identify any potential issues or errors that may be occurring during the scanning process.
  
  
  User Permissions: Verify that the user who started the virus scan server has the necessary permissions to do so. This may involve checking user roles and authorizations.
  
  
  Check for Updates: Ensure that both the SAP system and the virus scan software are up to date. Sometimes, compatibility issues can arise if either component is outdated.
  
  
  Consult Documentation: Refer to the SAP Help Portal or relevant documentation for specific guidance on configuring and troubleshooting the virus scan server.
  
  
  Contact Support: If the issue persists or if you encounter additional error messages, consider reaching out to SAP support for further assistance.
  
  
  Related Information:
  
  Virus Scan Configuration: The virus scan server can be configured to work with various antivirus solutions. Ensure that the integration is set up correctly.
  Performance Monitoring: Monitor the performance of the virus scan server, as heavy loads or misconfigurations can lead to delays in file processing.
  Security Policies: Review your organization's security policies regarding file uploads and downloads to ensure compliance with best practices.
  
  In summary, VSCAN024 is an informational message indicating that a virus scan server has been started by a user, and while it typically does not indicate a problem, it is essential to ensure that the virus scanning functionality is correctly configured and monitored.