How To Fix VSCAN022 - Error creating monitor structure for virus scan providers (&1 &2 &3 &4)

SAP Error Message - Details

• Message type: E = Error

• Message class: VSCAN - Virus Scan Interface

• Message number: 022

• Message text: Error creating monitor structure for virus scan providers (&1 &2 &3 &4)

What causes this issue?

An error occurred when creating the monitoring structure for a virus
scan server.

System Response

The monitor structure was not created correctly, meaning that the
monitoring of the virus scan server may not function correctly.

How to fix this error?

Contact your system adminsitrator.

Procedure for System Administrators

This error is not necessarily a program error, but could also be caused,
for example, by memory space problems in the CCMS: The detailed
error message, if there is one, may provide additional information about
this.
Error information:
Program Position: &V1&
Called Function: &V2&
Detailed Error Message: &V3&
SUBRC/MSGTY/MSGID/MSGNO/MSGV1..4: &V4&
The information in the last line is only relevant for SAP Support.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VSCAN022 - Error creating monitor structure for virus scan providers (&1 &2 &3 &4) ?

  The SAP error message VSCAN022 indicates that there is an issue with creating a monitor structure for virus scan providers. This error typically arises in the context of SAP's virus scanning interface, which is used to ensure that files being uploaded or downloaded are scanned for viruses.
  Causes:
  
  Configuration Issues: The virus scan provider may not be properly configured in the SAP system. This could include incorrect settings in the virus scan configuration or missing parameters.
  Missing or Incompatible Virus Scan Provider: The specified virus scan provider may not be installed, or the version may not be compatible with the SAP system.
  Authorization Issues: The user or the system may not have the necessary authorizations to access or create the monitor structure for the virus scan provider.
  Technical Issues: There could be underlying technical issues, such as network problems, that prevent the SAP system from communicating with the virus scan provider.
  
  Solutions:
  
  
  Check Configuration:
  
  Go to the transaction code SICF and ensure that the virus scan service is activated.
  Verify the configuration settings for the virus scan provider in transaction RZ10 or RZ11 to ensure they are correct.
  
  
  
  Verify Virus Scan Provider:
  
  Ensure that the virus scan provider is installed and properly configured on the server.
  Check the compatibility of the virus scan provider with your version of SAP.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to access the virus scan functionality.
  Check the roles and profiles assigned to the user to ensure they include the necessary permissions.
  
  
  
  Check Logs:
  
  Review the SAP system logs (transaction SM21) and the virus scan logs for any additional error messages or warnings that could provide more context about the issue.
  
  
  
  Restart Services:
  
  Sometimes, simply restarting the virus scan service or the SAP application server can resolve transient issues.
  
  
  
  Consult Documentation:
  
  Refer to the official SAP documentation for the specific virus scan provider you are using for any additional configuration steps or troubleshooting tips.
  
  
  
  Contact Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Virus Scan Interface: Familiarize yourself with the SAP Virus Scan Interface (VSI) documentation to understand how it integrates with your SAP system.
  System Requirements: Ensure that your system meets the requirements for the virus scan provider you are using.
  
  By following these steps, you should be able to diagnose and resolve the VSCAN022 error in your SAP system.