How To Fix VSCAN027 - Error when connecting to the following remote systems: &1

SAP Error Message - Details

• Message type: E = Error

• Message class: VSCAN - Virus Scan Interface

• Message number: 027

• Message text: Error when connecting to the following remote systems: &1

What causes this issue?

When attempting to send the data changed in Customizing to the
affected application servers, a connection error occurred for the
following application servers:
&V1&
(the list is truncated after a length of 50 characters).

System Response

This error has the consequence that the monitor nodes for virus scan
servers in these application servers in the CCMS are not immediately
refreshed.

How to fix this error?

Check whether the name of the applicatin server to be monitored was
entered correctly (use F4 help).
If the value is correct, no action is required. The refresh is performed
in the context of the data collection method for virus scan servers
that runs automatically.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VSCAN027 - Error when connecting to the following remote systems: &1 ?

  The SAP error message VSCAN027 typically indicates an issue with the connection to a remote system, often related to the Virus Scan Interface (VSI) in SAP. This error can occur when the SAP system is trying to connect to a virus scanning tool or service, and it fails to establish a connection.
  Cause:
  
  Network Issues: There may be network connectivity problems between the SAP system and the remote virus scanning system.
  Configuration Errors: The configuration settings for the virus scan interface may be incorrect, such as the wrong hostname, port, or protocol.
  Service Availability: The remote virus scanning service may be down or not running.
  Firewall Restrictions: Firewalls or security settings may be blocking the connection to the remote system.
  Authentication Issues: There may be issues with authentication or permissions required to access the remote virus scanning service.
  
  Solution:
  
  Check Network Connectivity: Ensure that the SAP system can reach the remote virus scanning system. You can use tools like ping or telnet to test connectivity.
  Verify Configuration: Review the configuration settings for the virus scan interface in the SAP system. Ensure that the hostname, port, and protocol are correctly set.
  
  You can check the settings in transaction code VSCN or SICF for the virus scan configuration.
  
  
  Check Service Status: Ensure that the remote virus scanning service is up and running. If it is down, restart the service.
  Review Firewall Settings: Check the firewall settings on both the SAP system and the remote system to ensure that the necessary ports are open for communication.
  Authentication and Permissions: Verify that the user credentials used for the connection have the necessary permissions to access the remote virus scanning service.
  Logs and Traces: Check the SAP system logs (transaction SM21) and the virus scan logs for any additional error messages that may provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for the Virus Scan Interface for detailed configuration and troubleshooting guidelines.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the VSCAN027 error in your SAP system.