How To Fix VSCAN008 - Virus scan server &1 is still active

SAP Error Message - Details

• Message type: E = Error

• Message class: VSCAN - Virus Scan Interface

• Message number: 008

• Message text: Virus scan server &1 is still active

What causes this issue?

Virus scan server &V1& was identified as "Inactive" in Customizing,
but can currently still be reached using RFC.

System Response

Since the desired status is that this virus scan server is no longer
started, the sytsem will attempt to stop this server using the
auto-reaction method.
The virus scan server is already unavailable for application programs,
however, since they evaluate the Customizing setting.

How to fix this error?

Depending on the time interval at which the CCMS works, there may still
be some time until the virus scan server is deactivated. You can find
out from your system administrator how long this time frame is.

Procedure for System Administrators

If the intended deactivation of the virus scan server does not work,
check the log messages of the auto-reaction method, to see if these
contain useful information.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VSCAN008 - Virus scan server &1 is still active ?

  The SAP error message VSCAN008 indicates that the virus scan server (VSS) specified is still active, which can prevent certain operations from proceeding. This error typically arises in the context of SAP systems that are configured to use a virus scanning solution to ensure that files being uploaded or processed are free from malware.
  Cause:
  
  Active Virus Scan Server: The error occurs when the virus scan server is still running or has not been properly stopped or deactivated.
  Configuration Issues: There may be misconfigurations in the settings related to the virus scan server.
  Network Issues: Connectivity problems between the SAP system and the virus scan server can lead to this error.
  Timeouts: The virus scan server may be taking too long to respond, leading to a timeout situation.
  
  Solution:
  
  Check Virus Scan Server Status: Verify if the virus scan server is indeed active. You can do this by checking the server logs or using the relevant administrative tools.
  Restart the Virus Scan Server: If the server is stuck or not responding, restarting it may resolve the issue.
  Configuration Review: Review the configuration settings in the SAP system for the virus scan server. Ensure that the server is correctly defined and that all necessary parameters are set.
  Network Connectivity: Ensure that there are no network issues preventing communication between the SAP system and the virus scan server.
  Timeout Settings: If the virus scan server is taking too long to respond, consider adjusting the timeout settings in the SAP system.
  SAP Notes: Check for any relevant SAP Notes that may provide additional guidance or patches related to this error.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for virus scan server configuration and troubleshooting.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed logs and error messages for better diagnosis.
  
  By following these steps, you should be able to identify and resolve the VSCAN008 error in your SAP environment.