How To Fix VSCAN006 - Virus scan server &1 is not active (application server)

SAP Error Message - Details

• Message type: E = Error

• Message class: VSCAN - Virus Scan Interface

• Message number: 006

• Message text: Virus scan server &1 is not active (application server)

What causes this issue?

Virus scan server &V1& is not currently active.
The following message was generated during the connection test:
"&V2&&V3&&V4&".

System Response

Since this server is configured as a "virus scan server started/stopped
by the application server", the system will now activate the CCMS
auto-reaction method that attempts to restart the server.

How to fix this error?

This message should no longer appear after a successful restart of the
virus scan server. Since the auto-reaction method and the CCMS monitor
are only activated at certain time intervals, there can be some time
before the successful restart and it being recorded in the CCMS. You
can find out how long this timeframe is from your administrator.

Procedure for System Administrators

If the restart is not successful, try to find out why the virus scan
server was not started. The virus scan server trace file can provide
clues to help you do this.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VSCAN006 - Virus scan server &1 is not active (application server) ?

  The SAP error message VSCAN006 indicates that the virus scan server (VSS) specified is not active on the application server. This error typically arises when the SAP system is configured to use a virus scanning service for file uploads or downloads, but the service is not running or not properly configured.
  Cause:
  
  Virus Scan Server Not Running: The virus scan server may not be started or is not running on the specified application server.
  Configuration Issues: The configuration settings for the virus scan server in the SAP system may be incorrect.
  Network Issues: There may be network connectivity issues preventing the application server from communicating with the virus scan server.
  Authorization Issues: The user or service account may not have the necessary permissions to access the virus scan server.
  
  Solution:
  
  
  Start the Virus Scan Server:
  
  Ensure that the virus scan server is installed and running. You can check the status of the virus scan server using the SAP transaction code SICF to see if the service is active.
  If it is not running, start the virus scan server.
  
  
  
  Check Configuration:
  
  Go to transaction RSCONN01 to check the configuration of the virus scan server.
  Ensure that the server name and port are correctly configured in the settings.
  
  
  
  Network Connectivity:
  
  Verify that there are no network issues preventing the application server from reaching the virus scan server.
  You can use tools like ping or telnet to check connectivity to the virus scan server.
  
  
  
  Review Authorization:
  
  Ensure that the user or service account has the necessary authorizations to access the virus scan server.
  Check the roles and authorizations assigned to the user/service account.
  
  
  
  Check Logs:
  
  Review the logs for both the SAP application server and the virus scan server for any error messages that might provide additional context.
  
  
  
  Restart Services:
  
  If changes are made to the configuration or if the virus scan server was restarted, it may be necessary to restart the SAP application server to ensure that the changes take effect.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional troubleshooting steps or patches related to the virus scan server.
  Documentation: Refer to the official SAP documentation for configuring and managing the virus scan interface.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to resolve the VSCAN006 error and ensure that the virus scan server is active and properly configured.