How To Fix VSCAN004 - Virus scan servers

SAP Error Message - Details

• Message type: E = Error

• Message class: VSCAN - Virus Scan Interface

• Message number: 004

• Message text: Virus scan servers

What causes this issue?

This virus scan server is monitored by the application server, but is
maintained as an "external started" server.
An alert in the status attribute does not trigger an auto-reaction by
default.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VSCAN004 - Virus scan servers ?

  The SAP error message VSCAN004 typically indicates an issue with the virus scan server configuration or its connectivity. This error is related to the virus scanning functionality in SAP systems, which is used to ensure that files being uploaded or downloaded do not contain malicious content.
  Cause:
  
  Virus Scan Server Not Configured: The virus scan server may not be properly configured in the SAP system.
  Network Issues: There may be network connectivity issues between the SAP application server and the virus scan server.
  Service Not Running: The virus scan service on the server may not be running or may have crashed.
  Incorrect Settings: The settings for the virus scan server in the SAP system may be incorrect or incomplete.
  Authorization Issues: The user or service account may not have the necessary permissions to access the virus scan server.
  
  Solution:
  
  
  Check Configuration:
  
  Go to transaction code SICF and ensure that the virus scan service is activated.
  Verify the configuration settings in transaction RSCONN01 for the virus scan server.
  
  
  
  Network Connectivity:
  
  Test the network connection between the SAP application server and the virus scan server. You can use tools like ping or telnet to check connectivity.
  
  
  
  Service Status:
  
  Ensure that the virus scan service is running on the server. Restart the service if necessary.
  
  
  
  Review Logs:
  
  Check the logs for any error messages related to the virus scan server. This can provide more insight into what might be going wrong.
  
  
  
  Authorization Check:
  
  Ensure that the user or service account has the necessary authorizations to access the virus scan server.
  
  
  
  Update SAP Notes:
  
  Check for any relevant SAP Notes that might address known issues with the virus scan server configuration or functionality.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation for virus scan server configuration to ensure all steps have been followed correctly.
  
  
  
  Related Information:
  
  SAP Notes: Look for specific SAP Notes related to the VSCAN004 error for additional troubleshooting steps or patches.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  Virus Scan Server Documentation: Review the official SAP documentation regarding virus scan server setup and configuration for best practices.
  
  If the issue persists after following these steps, it may be necessary to contact SAP support for further assistance.