How To Fix VSCAN003 - Virus scan servers

SAP Error Message - Details

• Message type: E = Error

• Message class: VSCAN - Virus Scan Interface

• Message number: 003

• Message text: Virus scan servers

What causes this issue?

This entry represents a virus scan server that is monitored by this
application server. You can use this status attribute to determine
whether this virus scan server is started and stopped by the application
server or whether it is a self-starter.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VSCAN003 - Virus scan servers ?

  The SAP error message VSCAN003 typically indicates an issue with the virus scan server configuration or its connectivity. This error can occur when the SAP system is unable to communicate with the virus scan server, which is responsible for scanning files for viruses before they are processed by the SAP system.
  Cause:
  
  Network Issues: There may be network connectivity problems between the SAP application server and the virus scan server.
  Configuration Errors: The virus scan server may not be properly configured in the SAP system.
  Service Availability: The virus scan server may be down or not running.
  Firewall Restrictions: Firewalls may be blocking the communication between the SAP system and the virus scan server.
  Incorrect Virus Scan Server Settings: The settings in the SAP system for the virus scan server may be incorrect or incomplete.
  
  Solution:
  
  Check Network Connectivity: Ensure that the SAP application server can reach the virus scan server. You can use tools like ping or telnet to test connectivity.
  Verify Configuration: Check the configuration of the virus scan server in the SAP system. This can be done in transaction code SICF or VSCN to ensure that the settings are correct.
  Check Virus Scan Server Status: Ensure that the virus scan server is running and operational. You may need to restart the service if it is down.
  Review Firewall Settings: If there are firewalls in place, ensure that the necessary ports are open for communication between the SAP system and the virus scan server.
  Update SAP Notes: Check for any relevant SAP Notes that may address known issues with the virus scan server configuration or functionality.
  Test Virus Scan Functionality: Use the transaction VSCN to test the virus scan functionality and ensure that it is working as expected.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for detailed instructions on configuring and troubleshooting virus scan servers.
  SAP Community: Engage with the SAP Community forums for insights and solutions from other users who may have encountered similar issues.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed logs and error messages for further analysis.
  
  By following these steps, you should be able to identify and resolve the cause of the VSCAN003 error in your SAP system.