How To Fix VSCAN001 - Virus scan provider utilization

SAP Error Message - Details

• Message type: E = Error

• Message class: VSCAN - Virus Scan Interface

• Message number: 001

• Message text: Virus scan provider utilization

What causes this issue?

The utilization of the virus scan server describes the percentage share
of the scan instances that this server provides that are occupied.
This value is a snapshot. It is therefore only of limited use for
performance evaluation, since statistics such as the response time of
the virus scan server are not included.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VSCAN001 - Virus scan provider utilization ?

  The SAP error message VSCAN001 indicates that the virus scan provider is not being utilized properly or is not available. This message typically arises in the context of SAP systems that are configured to use a virus scanning solution to scan files for malware before they are processed by the system. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause
  
  Configuration Issues: The virus scan provider may not be correctly configured in the SAP system. This could be due to incorrect settings in the SAP system or the virus scan software.
  Service Unavailability: The virus scan service may not be running or may be unreachable due to network issues or service downtime.
  Authorization Issues: The user or the system may not have the necessary permissions to access the virus scan provider.
  Compatibility Issues: The version of the virus scan software may not be compatible with the SAP system version.
  Resource Limitations: The virus scan provider may be overloaded or experiencing resource limitations, leading to failures in processing requests.
  
  Solution
  
  Check Configuration: Verify the configuration settings for the virus scan provider in the SAP system. Ensure that the correct parameters are set in transaction code RSCONN01 (for RFC connections) and VIRUS_SCAN settings.
  Service Status: Ensure that the virus scan service is running. You may need to restart the service or check the logs for any errors that indicate why it is not functioning.
  Network Connectivity: Check the network connectivity between the SAP system and the virus scan provider. Ensure that there are no firewall rules or network issues preventing communication.
  Authorization Check: Ensure that the user or the system has the necessary authorizations to access the virus scan provider. This may involve checking user roles and permissions.
  Update Software: Ensure that both the SAP system and the virus scan software are up to date. Check for any patches or updates that may resolve compatibility issues.
  Monitor Resource Usage: If the virus scan provider is overloaded, consider monitoring its resource usage and scaling up resources if necessary.
  
  Related Information
  
  SAP Notes: Check SAP Notes related to virus scanning and the specific error message for any known issues or patches.
  Documentation: Review the documentation for the specific virus scan provider being used to ensure that it is set up correctly and is compatible with your SAP version.
  Logs: Check the SAP system logs (transaction SM21) and the virus scan logs for any additional error messages that may provide more context on the issue.
  Support: If the issue persists, consider reaching out to SAP support or the support team for the virus scan provider for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the VSCAN001 error in your SAP system.