How To Fix VSCAN000 - Status of virus scan server (start/stop by application server)

SAP Error Message - Details

• Message type: E = Error

• Message class: VSCAN - Virus Scan Interface

• Message number: 000

• Message text: Status of virus scan server (start/stop by application server)

What causes this issue?

The status attribute compares the current status of the virus scan
server with the desired status in Customizing. Differences lead to an
error or a warning.
Since this virus scan server is started/stopped by the application
server, an alert for this attribute leads to the execution of the
auto-reaction method.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VSCAN000 - Status of virus scan server (start/stop by application server) ?

  The SAP error message VSCAN000 indicates an issue with the status of the Virus Scan Server (VSS) in relation to the application server. This error typically arises when the Virus Scan Server is either not running or not properly configured, which can prevent the application server from communicating with it effectively.
  Cause:
  
  Virus Scan Server Not Running: The Virus Scan Server may not be started or is down.
  Configuration Issues: There may be misconfigurations in the settings for the Virus Scan Server in the SAP system.
  Network Issues: There could be network connectivity problems between the application server and the Virus Scan Server.
  Authorization Issues: The user or service account running the Virus Scan Server may not have the necessary permissions.
  Version Compatibility: There may be compatibility issues between the SAP system and the version of the Virus Scan Server being used.
  
  Solution:
  
  
  Check Virus Scan Server Status:
  
  Ensure that the Virus Scan Server is running. You can check this in the SAP system by navigating to the transaction code SICF and looking for the service related to the Virus Scan Server.
  If it is not running, start the Virus Scan Server.
  
  
  
  Configuration Check:
  
  Verify the configuration settings for the Virus Scan Server in the SAP system. This can be done in transaction RSCONN01 (for RFC connections) and SICF (for HTTP services).
  Ensure that the correct host and port are specified for the Virus Scan Server.
  
  
  
  Network Connectivity:
  
  Check the network connectivity between the application server and the Virus Scan Server. You can use tools like ping or telnet to test connectivity.
  
  
  
  Authorization Check:
  
  Ensure that the user or service account running the Virus Scan Server has the necessary permissions to access the required resources.
  
  
  
  Review Logs:
  
  Check the logs for both the SAP application server and the Virus Scan Server for any error messages that might provide more context on the issue.
  
  
  
  Restart Services:
  
  If changes are made, consider restarting both the Virus Scan Server and the SAP application server to ensure that all configurations are reloaded.
  
  
  
  Consult Documentation:
  
  Refer to the official SAP documentation for the Virus Scan Interface (VSI) for any specific configuration or troubleshooting steps.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address specific issues related to the Virus Scan Server.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  Version Compatibility: Always ensure that the Virus Scan Server version is compatible with your SAP version.
  
  By following these steps, you should be able to diagnose and resolve the VSCAN000 error effectively. If the issue persists, consider reaching out to SAP support for further assistance.