How To Fix VSCAN002 - Virus scan servers monitored by this application server

SAP Error Message - Details

• Message type: E = Error

• Message class: VSCAN - Virus Scan Interface

• Message number: 002

• Message text: Virus scan servers monitored by this application server

What causes this issue?

The virus scan servers that are monitored by this application server
are listed under this node.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VSCAN002 - Virus scan servers monitored by this application server ?

  The SAP error message VSCAN002 indicates that the virus scan servers monitored by the application server are not available or not functioning correctly. This error typically arises in environments where SAP systems are configured to use virus scanning for file uploads and downloads to ensure security.
  Cause:
  
  Virus Scan Server Unavailability: The virus scan server may be down or not reachable from the SAP application server.
  Network Issues: There could be network connectivity issues preventing the application server from communicating with the virus scan server.
  Configuration Issues: The configuration settings for the virus scan server in the SAP system may be incorrect or incomplete.
  Service Not Running: The virus scan service on the server may not be running or may have crashed.
  Firewall Restrictions: Firewalls or security settings may be blocking the communication between the SAP application server and the virus scan server.
  
  Solution:
  
  Check Virus Scan Server Status: Ensure that the virus scan server is up and running. You can check the server logs for any errors or issues.
  Verify Network Connectivity: Test the network connection between the SAP application server and the virus scan server. Use tools like ping or telnet to check connectivity.
  Review Configuration: Go to the SAP system configuration (transaction code RSCONN01) and verify that the virus scan server settings are correct. Ensure that the server name, port, and other parameters are properly configured.
  Restart Services: If the virus scan service is not running, restart it. If it is running but still causing issues, consider restarting the service or the server itself.
  Check Firewall Settings: Ensure that any firewalls between the SAP application server and the virus scan server allow the necessary traffic.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide patches related to the virus scan server functionality.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for configuring and troubleshooting virus scan servers.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as RSCONN01 (to configure connections) and RSCONN02 (to monitor connections).
  SAP Community: Engage with the SAP Community forums for insights and solutions from other users who may have encountered similar issues.
  Support: If the issue persists, consider reaching out to SAP Support for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the VSCAN002 error in your SAP environment.