How To Fix VSCAN005 - Virus scan server &1 is active

SAP Error Message - Details

• Message type: E = Error

• Message class: VSCAN - Virus Scan Interface

• Message number: 005

• Message text: Virus scan server &1 is active

What causes this issue?

Virus scan server &V1& is currently active.
This corresponds with the Customizing setting.

System Response

The system can use this virus scan server.

How to fix this error?

No action required.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VSCAN005 - Virus scan server &1 is active ?

  The SAP error message VSCAN005 indicates that the virus scan server (VSS) specified is currently active. This message typically arises in the context of SAP systems that are configured to use a virus scanning solution to scan files for potential threats before they are processed by the system.
  Cause:
  The error occurs when:
  
  The virus scan server is already running and is not in a state that allows for a new connection or operation.
  There may be a configuration issue or a problem with the communication between the SAP system and the virus scan server.
  The virus scan server might be busy processing other requests.
  
  Solution:
  To resolve the VSCAN005 error, you can take the following steps:
  
  
  Check Virus Scan Server Status:
  
  Verify that the virus scan server is indeed running and check its logs for any errors or issues that might indicate why it is not responding to requests.
  
  
  
  Restart the Virus Scan Server:
  
  If the server appears to be stuck or unresponsive, consider restarting the virus scan server to reset its state.
  
  
  
  Review Configuration:
  
  Ensure that the configuration settings in the SAP system for the virus scan server are correct. This includes checking the server name, port, and any other relevant parameters.
  
  
  
  Check Network Connectivity:
  
  Ensure that there are no network issues preventing the SAP system from communicating with the virus scan server.
  
  
  
  Monitor Load:
  
  If the virus scan server is under heavy load, consider optimizing its performance or scaling up resources to handle more requests.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation for the virus scan interface (VSI) for any specific configuration or troubleshooting steps related to your version of SAP.
  
  
  
  Contact Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP support or your virus scan server vendor for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Virus Scan Interface (VSI): Familiarize yourself with the SAP Virus Scan Interface, which provides guidelines on how to configure and manage virus scanning in SAP environments.
  System Logs: Review the system logs (transaction SM21) for any additional error messages or warnings that could provide more context about the issue.
  
  By following these steps, you should be able to diagnose and resolve the VSCAN005 error effectively.