How To Fix VSCAN007 - Virus scan server &1 is not active (started externally)

SAP Error Message - Details

• Message type: E = Error

• Message class: VSCAN - Virus Scan Interface

• Message number: 007

• Message text: Virus scan server &1 is not active (started externally)

What causes this issue?

Virus scan server &V1& is not currently active.
The following message was generated during the connection test:
"&V2&&V3&&V4&".

System Response

Since this server is configured as an "externally started virus scan
server", the system cannot automatically perform a restert. There is
therefore no auto-reaction, by default.

How to fix this error?

Restart this virus scan server.

Procedure for System Administrators

A different MTE class is used in the CCMS for externally started virus
scan servers (VSCAN_SERVER_STATUS_ACTS instead of
VSCAN_SERVER_STATUS_ACTV).
You can therefore define your own auto-reaction method and enter it for
this MTE class. You can, for example, use this to send a mail or
trigger an external reaction.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VSCAN007 - Virus scan server &1 is not active (started externally) ?

  The SAP error message VSCAN007 indicates that the virus scan server (VSS) is not active or has not been started properly. This error typically occurs when the SAP system is trying to communicate with the virus scan server, but it cannot establish a connection because the server is not running.
  Cause:
  
  Virus Scan Server Not Started: The virus scan server may not be running at all.
  Configuration Issues: There may be misconfigurations in the settings for the virus scan server in the SAP system.
  Network Issues: There could be network connectivity issues preventing the SAP system from reaching the virus scan server.
  Permissions Issues: The user under which the virus scan server is running may not have the necessary permissions to execute the required tasks.
  
  Solution:
  
  
  Start the Virus Scan Server:
  
  Ensure that the virus scan server is installed and configured correctly.
  Start the virus scan server manually. This can usually be done through the command line or a service management tool, depending on your operating system.
  
  
  
  Check Configuration:
  
  Verify the configuration settings in the SAP system for the virus scan server. This includes checking the transaction code SICF to ensure that the service is activated and properly configured.
  Check the settings in transaction RSCONN01 to ensure that the connection to the virus scan server is correctly defined.
  
  
  
  Check Logs:
  
  Review the logs of the virus scan server for any errors or warnings that might indicate why it is not starting or functioning correctly.
  Check the SAP system logs (transaction SM21) for any related error messages.
  
  
  
  Network Connectivity:
  
  Ensure that there are no firewall rules or network issues preventing the SAP system from communicating with the virus scan server.
  Test the connectivity to the virus scan server from the SAP application server.
  
  
  
  Permissions:
  
  Ensure that the user account running the virus scan server has the necessary permissions to access files and execute the required operations.
  
  
  
  Restart SAP System:
  
  In some cases, restarting the SAP system may help in re-establishing the connection to the virus scan server.
  
  
  
  Related Information:
  
  Documentation: Refer to the SAP Help Portal for detailed documentation on configuring and troubleshooting the virus scan interface.
  SAP Notes: Check for any relevant SAP Notes that may provide additional guidance or patches related to the virus scan server.
  Support: If the issue persists, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to resolve the VSCAN007 error and ensure that the virus scan server is active and functioning correctly.