How To Fix VSCAN009 - Virus scan server &1 is not active (default setting)

SAP Error Message - Details

• Message type: E = Error

• Message class: VSCAN - Virus Scan Interface

• Message number: 009

• Message text: Virus scan server &1 is not active (default setting)

What causes this issue?

Virus scan server &V1& is currently not active.
This corresponds to the default setting in Customizing and is therefore
the desired status.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VSCAN009 - Virus scan server &1 is not active (default setting) ?

  The SAP error message VSCAN009 indicates that the virus scan server (VSS) specified is not active. This error typically occurs when the SAP system is configured to use a virus scan server for scanning files, but the server is either not running or not properly configured.
  Cause:
  
  Virus Scan Server Not Running: The virus scan server may not be started or is down.
  Configuration Issues: The SAP system may not be correctly configured to connect to the virus scan server.
  Network Issues: There may be network connectivity issues preventing the SAP system from reaching the virus scan server.
  Authorization Issues: The user or service account may not have the necessary permissions to access the virus scan server.
  Incorrect Server Name: The server name specified in the configuration may be incorrect.
  
  Solution:
  
  
  Check Virus Scan Server Status:
  
  Ensure that the virus scan server is running. You can check the server logs or use the management console of the virus scan software to verify its status.
  
  
  
  Verify Configuration:
  
  Go to the SAP system configuration (transaction code RZ10 or RZ11) and check the parameters related to the virus scan server. Ensure that the server name and port are correctly specified.
  Check the settings in transaction SICF to ensure that the service for the virus scan server is activated.
  
  
  
  Network Connectivity:
  
  Test the network connection between the SAP system and the virus scan server. You can use tools like ping or telnet to check connectivity.
  
  
  
  Check Authorizations:
  
  Ensure that the user or service account that the SAP system is using to connect to the virus scan server has the necessary permissions.
  
  
  
  Review Logs:
  
  Check the logs of both the SAP system and the virus scan server for any error messages that might provide more context on the issue.
  
  
  
  Restart Services:
  
  If the virus scan server is running but still not responding, consider restarting the virus scan server service.
  
  
  
  Consult Documentation:
  
  Refer to the documentation of the specific virus scan software you are using for any additional configuration steps or troubleshooting tips.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to virus scan server issues for any known bugs or patches.
  SAP Community: The SAP Community forums can be a valuable resource for finding solutions to similar issues faced by other users.
  Virus Scan Server Documentation: Review the documentation for the specific virus scan software you are using to ensure compatibility and correct configuration with SAP.
  
  By following these steps, you should be able to resolve the VSCAN009 error and ensure that the virus scan server is active and properly configured.