How To Fix VE565 - Partner & does not lead to valid mail user

SAP Error Message - Details

• Message type: E = Error

• Message class: VE - Message ID for condition analysis

• Message number: 565

• Message text: Partner & does not lead to valid mail user

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message VE565 - Partner & does not lead to valid mail user ?

  The SAP error message VE565, which states "Partner & does not lead to valid mail user," typically occurs when the system is unable to find a valid email address associated with the partner (customer, vendor, or other business partner) specified in the transaction. This can happen in various scenarios, such as when trying to send emails through SAP, for example, in the context of output processing.
  Causes:
  
  Missing Email Address: The partner (customer/vendor) does not have an email address maintained in their master data.
  Incorrect Partner Type: The partner type being used may not be configured to send emails.
  Inactive or Incorrect Partner: The partner may be inactive or incorrectly set up in the system.
  Output Type Configuration: The output type may not be correctly configured to use the email address.
  Email Address Format: The email address may be incorrectly formatted or invalid.
  
  Solutions:
  
  
  Check Partner Master Data:
  
  Go to the transaction for maintaining the partner master data (e.g., XD02 for customers or MK02 for vendors).
  Verify that the email address is correctly maintained in the relevant section (e.g., under the "Contact" or "Communication" tab).
  
  
  
  Verify Partner Type:
  
  Ensure that the partner type you are using is set up to send emails. Check the configuration in the relevant customizing settings.
  
  
  
  Check Output Type Configuration:
  
  Go to the output type configuration (transaction NACE).
  Ensure that the output type you are using is configured to send emails and that it is linked to the correct partner function.
  
  
  
  Review Email Address Format:
  
  Ensure that the email address is in the correct format (e.g., [e-mail]) and does not contain any invalid characters.
  
  
  
  Test Email Sending:
  
  After making the necessary changes, test the email sending functionality again to see if the error persists.
  
  
  
  Consult SAP Notes:
  
  Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  XD02 (Change Customer)
  MK02 (Change Vendor)
  NACE (Output Types)
  
  
  
  SAP Documentation: Refer to SAP Help documentation for detailed information on partner master data and output processing.
  
  
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Community forums for further assistance.
  
  
  By following these steps, you should be able to resolve the VE565 error and ensure that the partner has a valid email user for communication purposes.