How To Fix V4357 - PO item &1 fulfilled, invoice quantity higher than quantity delivered

SAP Error Message - Details

• Message type: E = Error

• Message class: V4 - Nachrichten Verkauf (Variable Meldungen und EDI-Meldungen)

• Message number: 357

• Message text: PO item &1 fulfilled, invoice quantity higher than quantity delivered

What causes this issue?

You want to reject a sales order item with individual procurement. The
associated purchase order item &V1& is fulfilled and there is no sales
order stock.
INCLUDE VA_REJ_MSG_INVOICE_QTY OBJECT DOKU ID TX

System Response

INCLUDE VA_CONFIG_MSG_SYSTEMRESPONSE OBJECT DOKU ID TX

How to fix this error?

Check whether the supplier invoices for the purchase order item are
correct. Cancel any invoices that are incorrect.
If this message is configured as an error message and the quantity of
correct invoices is higher than the quantity delivered, you first have
to receive the outstanding goods. It may still be the case that a
rejection is not possible as checks may still be taking place for
existing sales order stock (this is the case after goods receipt).

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message V4357 - PO item &1 fulfilled, invoice quantity higher than quantity delivered ?

  The SAP error message V4357 indicates that there is a discrepancy between the quantity of goods delivered and the quantity invoiced for a purchase order (PO) item. Specifically, it states that the invoice quantity is higher than the quantity that has been delivered. This can occur in various scenarios, such as when an invoice is created for more items than were actually received.
  Cause:
  
  Invoice Entry Error: The user may have mistakenly entered a higher quantity in the invoice than what was delivered.
  Goods Receipt Not Posted: The goods receipt for the delivery may not have been posted correctly or at all, leading to a mismatch.
  Partial Deliveries: If the PO allows for partial deliveries, and the invoice is created for the total quantity instead of the delivered quantity, this error can occur.
  System Configuration Issues: There may be settings in the system that are not aligned with the business process, leading to discrepancies.
  
  Solution:
  
  Verify Goods Receipt: Check the goods receipt document to confirm the quantity that was actually received. Ensure that it matches the quantity on the invoice.
  Correct the Invoice: If the invoice quantity is indeed higher than the delivered quantity, it needs to be corrected. This can be done by:
  
  Adjusting the invoice quantity to match the delivered quantity.
  If necessary, create a new invoice for the correct quantity.
  
  
  Check PO Settings: Review the purchase order settings to ensure that they allow for the expected delivery and invoicing processes. Make sure that the PO is set up to handle partial deliveries if that is part of the business process.
  Consult with the Vendor: If the discrepancy is due to an error on the vendor's side, reach out to them to resolve the issue and obtain the correct invoice.
  System Configuration Review: If this issue occurs frequently, it may be worth reviewing the system configuration and business processes to ensure they are aligned.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes such as ME23N (Display Purchase Order), MIRO (Invoice Verification), or MIGO (Goods Movement) to investigate and resolve the issue.
  Documentation: Ensure that all relevant documentation (goods receipt, purchase order, invoice) is available for review.
  User Training: If users are frequently encountering this error, consider providing additional training on the invoicing and goods receipt processes to minimize future occurrences.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.